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How to deal with damaged express packaging?

1. Find the seller

The courier company damaged the courier during transportation, and the responsibility lies with the courier company. Buyers can go to the seller for exchange or compensation, and the seller can go to the courier company for compensation.

At present, courier companies usually pay three times the compensation freight. If both the consumer and the seller can provide proof that the goods are in good condition before packaging and unpacking, the damage of the goods should be compensated by the courier company.

2. Reject express delivery

If you find that the outer package is damaged when you receive the courier, you can reject it directly without opening it.