What should I do if Alipay fails to transfer money to the account?

Alipay transfer is divided into transfer to Alipay account and transfer to bank card.

1. Transfer to Alipay account and it will be received immediately. If not, please verify that the payee's account is correct. If it is correct, please contact Alipay customer service hotline 95 188 for consultation.

2. Transfer to the bank card is divided into two hours and the next day. When transferring money to the card through Alipay, the page prompts that the successful payment does not mean that the other party has received the funds, but that Alipay has submitted the transfer application to the bank for processing.

(1) There will be a clear prompt on the specific arrival time page, so it is suggested that the page prompt shall prevail.

(2) If you receive Alipay's reminder that the transfer to the other party has been successful, but the other party has not received it, please ask the other party to log in to the online banking or go to the ATM to check whether the specific funds have arrived, regardless of whether you have received the bank notification message.

(3) If it is found that the account has not arrived after inquiry, it is recommended to wait patiently for 2 working days and pay attention to whether the account has arrived. If it doesn't arrive within 2 working days, please contact Alipay's official customer service hotline 95 188 for details.