Citizen Hotline 12345 Scope of Acceptance

"12345" government service hotline accepts economic mediation, market supervision, water, electricity, heating, public services, medical care, etc. , government websites and other national and provincial platforms.

12345 the government service convenience hotline is responsible for accepting all kinds of non-emergency needs of enterprises and the masses. For example: consultation, help-seeking, complaints, reports and suggestions in the fields of economic mediation, market supervision, water, electricity and public services, and medical care; There are also calls for national and provincial platforms such as government websites.

1 10, 1 19, 120 and other emergency service lines are used in principle to deal with matters involving the safety of people's lives and property. However, if the masses dial "12345", the staff will also provide the petitioners with transfer assistance or inform the relevant units at the first time.

These matters are not accepted: for some matters that should be resolved through litigation, arbitration, discipline inspection and supervision, and those that have entered the petition channel; Or involving state secrets, business secrets, personal privacy, malicious insult, slander, harassment, or matters that are not specific and cannot be handled due to lack of legal and policy basis, "12345" will not be accepted.

Opening situation

On September 30th, 20 18, Zigong "12345" government service hotline was opened.

202 1 June1day, Beijing 12345 hotline for the protection of minors was officially opened, and on the same day, Shanghai 12345 hotline for the protection of minors was opened.

In 2022, in order to implement the statutory requirement of "People's Republic of China (PRC) Law on the Protection of Minors" that "people's governments at or above the county level should open a unified national hotline for the protection of minors", Changchun Civil Affairs Bureau gave full play to the overall coordination role of the office of the Municipal Committee for the Protection of Minors, coordinated relevant departments to rely on 12345 government service hotline, and increased the function of the hotline for the protection of minors.

In April, 2023, Fuyuan City, Heilongjiang Province launched 12345 Russian hotline service for government services.

Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline