How to set up the secretarial service of telecom mobile phones?

1. Processing channel:

In the telecom business hall, SMS can be opened by itself (users can edit the SMS "KTMS" to 10659235 to open it, and edit the SMS "QXMS" to "10659235" to cancel it), and dial1KLOC-0/83899 customer service phone/KLOC.

2. Service content:

SMS reminder

When the user doesn't answer the phone because he is turned off or out of service area, the system will send a voice prompt to the calling user and send a short message to the called user who uses the mobile phone secretary service. When the user's number is not in arrears, after the phone is turned off, the phone secretary's missed message can be saved at the service desk 1 month, and the user needs to dial 1 183899 to make an inquiry.

Manual replacement

When the user can't answer the phone normally, the calling user presses the key to switch to the manual seat of the mobile phone secretary, and the operator answers the phone on behalf of the called user who uses the mobile phone secretary service. The caller can leave a message to the user through the seat, and then the operator will send the missed call and the caller's message to the called user through SMS. (The operator doesn't charge for the message sent by the calling user, but only charges the call fee during the call between the calling user and the operator. )

Voice message query

The calling user is called to the mobile phone secretary platform when dialing the called user, and can manually choose to leave a message for the called user who uses the mobile phone secretary service. After that, the called user can dial 1 183899 to check the voice message of the calling user through the operator. Users listen to the voice message, dial 1 183899, and charge the local call fee according to the user's package fee. The voice message of the mobile phone secretary can be saved for one year.

Mobile phone secretary service is a value-added service provided to mobile phone users of China Telecom through manual seating, supplemented by automatic voice, short message and website.