How to invite guests to the store to apply a mask?

The method of inviting guests to the store to apply a mask is as follows:

Beauty salons are sales-oriented service industries, and booking customers by phone is also one of the most important jobs of beauty salons. If this work is done well, the time between beauticians and customers can be arranged reasonably, so as to avoid the shortage of beauticians and the concentration of service time, which will cause some customers to wait too long. How should beauty salons make telephone appointments?

Telephone booking customer skills:

(1) It's best to let the phone ring twice before answering. The next time will make customers feel very abrupt and hear a voice. Ringing the bell three times means keeping the customer waiting for a long time.

(2) After answering the phone, first shout out the customer's name, such as (Good morning, Sister Zhang), and extend greetings, then say the name of your beauty salon and your own name.

(3) Fully understand the schedule of each beautician in your own beauty salon, so that customers can quickly inform the personnel on duty in the relevant time period when making appointments for beauticians, and introduce relevant beauticians to customers.

(4) Record the customer's name, card number, service items, service time and beautician in the daily workbook.

(5) I can know the efficacy price and item price of all products in beauty salons very clearly, and answer them like a stream.

(6) Explain the service time to customers, and arrange the appointment of beauticians and the number of beauty beds.

(7) Make an appointment before the end of the conversation, ask the customer to say goodbye politely, and pay attention to waiting for the customer to hang up before hanging up.

(8) In order to prevent customers from missing appointments or being late, beauty salons had better call customers the day before to remind customers to spend money in beauty salons.

2. Matters needing attention for beauty salons to receive customers' telephone appointments:

(1) It is difficult for beauticians to accurately grasp the length of their service to customers, so when we make an appointment by telephone, we should say that the service hours of beauticians should be relaxed in case the last customer is still serving and the next customer is already waiting in the beauty salon.

(2) There are often customers who only want to do one project when making an appointment, but suddenly want to add another project during the nursing process. At this time, the appointment time of the next customer is usually delayed, which causes customer dissatisfaction. Therefore, when making an appointment, our beauticians need to keep the interval of 100 minutes as the best time.

(3) In order to prevent customers from delaying or breaking the contract, it is best to call one day in advance to confirm, and call two hours before the appointment time to confirm whether they are on their way to the beauty salon to remind customers to arrive at the beauty salon on time. If customers cancel their reservations, they can also let other customers take their place.

(4) If the reserved customer comes late and the customer tells you that he is on his way, the beautician can tell the customer to let the next customer get it done first, so as to move the time. If it is coming soon, tell him that the service time will be shortened if it is long, so as not to delay the next customer. This will remind her to keep the appointment on time next time.

(5) Let customers know about the beautician's work arrangement, and do not change it casually, otherwise it will disrupt the overall work arrangement of the beauty salon and have a great impact on the services of other customers.