Process of applying for labor arbitration in Li Zhe office

The mediation and arbitration network platform includes a computer terminal and a mobile phone terminal. Parties can apply for mediation and arbitration of labor and personnel disputes online, submit evidence, participate in mediation and arbitration activities, sign documents and realize online rights protection without running errands.

Computer: Log on to Zhejiang Labor and Personnel Dispute Mediation and Arbitration Network.

Mobile phone: Install Zhejiang Office APP, and long press to identify/scan the QR code below.

Mediation process: log in to the platform, submit the application-accept it in the background, assign a mediation expert-organize mediation by the mediation expert-succeed, and sign a mediation agreement; Failure, leading to arbitration or litigation, etc.

Arbitration process: log on to the platform, submit an application-the arbitration commission will examine and accept it-appoint an arbitrator to hear it-hold a court session for arbitration-issue an arbitration award; If the mediation is successful, an arbitration mediation book shall be issued.

Mobile phone terminal operation guide

I. Registration and login

Registration:

Open the Li Zhe office APP, select mine at the bottom of the page, and click Register Now to complete the registration.

If you have a Zhejiang government service network account or Alipay real-name authentication account, you don't need to register and log in directly.

Login:

Open the login Zhejiang Office APP, scan the QR code or click on the "People-Society Comprehensive Service Area"-"Labor and Personnel Dispute Mediation and Arbitration Network Platform" in the homepage.

Second, network mediation.

(a) the business situation of the applicant

1. Click on the mediation application, fill in the basic information, request, facts and reasons, and upload the evidence materials.

2. The platform recommends mediation experts according to the information provided, and the applicant can also choose other mediation experts by himself and click Submit to complete the application.

After the mediation case is accepted, the applicant can view the basic information of the case in the mediation case module and participate in mediation.

(ii) the operation of the respondent/third party

After receiving the SMS notification from the platform, the respondent/third party logs in to the platform, switches the role to "I am the respondent/third party", clicks the case association of the network mediation committee, and after associating the case with the SMS association code, it can enter the mediation case module to check the case information and participate in mediation.

(3) video mediation

Mediation experts determine the video mediation time and notify the parties by SMS. The parties log on to the computer platform on time, click on video mediation, and participate in video mediation with SMS invitation code.

(4) Mediation fails to be transferred to arbitration.

If the mediation is unsuccessful, the parties can click the mediation of the mediation case and enter the arbitration application registration link.

Third, online arbitration.

(a) the business situation of the applicant

Click on the arbitration application, fill in the requested items, basic facts, upload evidence materials, delivery address and other contents to complete the application.

After accepting an arbitration case, the applicant can check the basic information of the case in the arbitration case module and participate in the trial of the case.

(ii) the operation of the respondent/third party

After receiving the SMS notification from the platform, the respondent/third party logs in to the platform, switches the role to "I am the respondent/third party", clicks the case association of the online arbitration commission, and after associating the case with the SMS association code, it can enter the arbitration case module to check the case information and participate in arbitration.

(3) Online court session

The arbitration tribunal shall determine the online hearing time and notify the parties by SMS. The parties log on to the computer platform on time, click online trial, and participate in online trial with SMS invitation code.

IV. Frequently Asked Questions

Q: Should I choose mediation or arbitration?

A: According to the law, the longest time for mediation cases is 15 days, and the longest time for arbitration cases is 45 days and 60 days. Mediation is simple and quick, and it is recommended first; If mediation fails, you can choose arbitration again.

Q: In the process of online arbitration, can I switch to offline processing?

A: In the process of handling, it can be transferred to the offline arbitration institution for on-site handling at any time.

Q: Where should I turn for help if I encounter problems in use?