Joke Collection Website - Blessing messages - I need a model speech of the real estate operator urgently, thank you! ! !
I need a model speech of the real estate operator urgently, thank you! ! !
1. Pay a return visit in the form of group satisfaction survey
2. Pay a return visit in the form of group survey of VIP customers-the embodiment of identity value
3. Pick lucky customers immediately-with the help of "lucky" mentality
These three forms can usually be divided into the following two stages:
It involves pre-service of property sales and post-service of property use. Through the progressive relationship, customer satisfaction and goodwill towards the group will gradually increase, further reducing the resistance of customers to participate in activities on the spot.
in the process of satisfaction return visit, the customer's answer is a controllable factor, and the main line of salesman's speech revolves around the core goal (eight cities linkage, customer on-site invitation).
salesman: hello, I'm a member of the customer department of Jianye Group. My name is XXX (introduce yourself first)
Customer:
Salesman: First of all, thank you very much for using our Jianye Group's products. You are one of our lucky customers randomly selected. As an important customer of our group company, in order to better meet your needs in the property and understand your latest suggestions, we want to make a customer satisfaction survey on the old owners of the group. (Important customer statements randomly selected to reduce customers' vigilance and increase their trust and cooperation)
Customer:
Salesperson: Thank you for your strong support. How long have you been buying our property? (From the recent problems)
Customer:
Salesman: Are you satisfied with our salesman's service during the purchase? What do you think can be improved (the review of the purchase process will remind customers of the good influence at the time of purchase and deepen their goodwill towards the group)
Customer:
Salesman: Are you satisfied with the follow-up services we provide after you buy the house, such as property services? (We are responsible for the customer's follow-up service, and further deepen the customer's goodwill. During the customer's discussion, the salesman should show an open mind, try his best to conform, and say that he will submit the problem to the headquarters for improvement.)
Customer:
Salesman: Do you or your family and friends have any demand for buying a property in the past year? (Throw out the key questions to understand the latest investment and purchase demand of customers and surrounding areas. Close the purchase demand time and lock it in for one year)
Customer:
Salesperson: Thank you. As mentioned earlier, you are one of the lucky customers randomly selected by our company, and our company will send you a gift. Recently, we are planning an eight-city linkage activity, which will take place around August 2th. The clients come from eight cities, including Zhengzhou, Gongyi and Pingdingshan, and their value is more than 2 million. The group company hopes to establish an excellent interactive brand and introduce high-quality new products to our new and old customers. We think this activity is very suitable for your identity and status. The latest products at this promotion meeting cover six major property combinations, such as residence, SOHO, international business apartment and business, which are suitable for investment and personal use, and meet your identity and needs. We sincerely invite you to this party, and hope to have the honor to see you around August 2th. Before that, we will contact you by SMS, and thank you for your support to our work. Goodbye. (Point out the core purpose of customer's return visit to pave the way for the second stage of telephone invitation)
Telephone invitation of important customers: the second stage-telephone invitation speech of Jianye Landmark Plaza
Salesman: Hello, I am XX, the salesman of Jianye Group Landmark Plaza, and my name is XXX (introduce myself)
Customer: Oh, hello!
Salesperson: Have you seen the information (DM sheet) about the launch of our land products that we sent you a while ago? (ask questions with closed information)
Customer: I didn't see it, (I definitely didn't see it, I didn't send it)
Salesperson: Really? Now let me take this opportunity to tell you that the Landmark Plaza project launched by our group is located in the periphery of Zhengzhou New District, at the intersection of Zhongzhou Avenue and Zhengbian Road. It is a large-scale complex property composed of seven formats, including residence, SOHO Grade A office building, large-scale commercial complex and international business apartment. The total area is about 24, and the total commercial area is about 17, square meters. At present, Kaide Land Department Store has settled in, which is suitable for investment and personal use. Compared with your social status (give him a hand, hehe), I think your side is suitable for him, because it may bring you several times of income in the next few years, whether you use it for your own use or invest it. (import the theme and stimulate interest)
Customer: (laughs) Really? Get out of here!/Really? Specifically,
Salesperson: (Laughter) Ok, let me ask you first, do you often travel? (Start the information exchange with a closed question)
Customer: Yes (in terms of the price of people who can afford the products of this project, they usually travel frequently)
Salesperson: OK, our Landmark Plaza project is located in the periphery of Zhengzhou New District. The northwest corner of the intersection of Zhongzhou Avenue and Zhengbian Road, two main roads in Zhengzhou, is located at the north gate of Zhengdong New District. As you know, this location is about 16 minutes away from Zhengzhou International Airport, about 1.5 kilometers away from the Central Business District of Zhengdong New District, only 12 minutes away from the Yellow River Bridge, about 7 kilometers away from Zhengzhou Erqi Square in the west and 9 kilometers away from the new expressway in the east. First of all, the transportation is very convenient. This can meet your requirements in terms of investment or personal use. Ha ha. (Tell some advantages first. In traffic, make the conclusion of the first communication with laughter, which will bring a cheerful and pleasant atmosphere to the telephone customers)
Customer: Then what?
Salesperson: Secondly, you know that our project is close to Zhengzhou CBD Business New District, and you can definitely see the future potential of the new district. Coupled with our location advantage, there are global furniture and building materials markets, KFC drive-in restaurant and so on in front, which has formed a mature business circle and has a good business atmosphere. Coupled with the six formats of our project, the combination of residential, commercial, leisure, entertainment and catering properties complements each other, which has a large population support. What's more, there are Kaide Land Department Store and Sheraton Hotel. As you know, CapitaLand Department Store and Sheraton Hotel are internationally renowned brand properties. With these two world-class brand properties in the project, there is no need to worry about high-end people flow. There are more high-end people, and the value of the property itself will increase quickly. Coupled with the flow of people in the CBD of Zhengdong New District, whether you invest for your own use or choose our SOHO apartment or shop, you can get great benefits. (Cut to the theme and focus on the advantages of the project-future potential, people flow, current atmosphere and property portfolio advantages)
Customer: Really?
salesperson: (definitely) yes! Is your side far from Zhongzhou Road and Zhengbian Road, our project address? I suggest that you visit our project site in person. I think this project can meet your requirements. Could you come to our sales site and have a look? You can come to see me directly when you come. My name is XXX (asking questions and hoping that customers can consult at the sales site, and the salesman shows sincerity and enthusiasm)
Customer: Yes or no, or putting off the time to answer:
Salesman: OK, when are you free? I'm here from Monday to Sunday. Would it be all right this week at XX pm? (Ask questions and propose a closed choice) Customer: OK, (or make another appointment) Salesperson: OK, I'll wait for you then. Our project address is at the intersection of Zhongzhou Road and Zhengbian Road. My name is XXX. You can call me directly when you get to the sales center. I will send you a text message again on Monday X. Thank you!
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