Is it reasonable to charge overtime for beehives?

"The situation in real life is very complicated. Once "frequency limitation" and "overtime charging" become a reality, it will bring a lot of trivial disputes. Obviously, it was the "two times" or even many times that the courier "hung up after the phone call". The recipient didn't know what was going on at all, thinking that someone had dialed the wrong number or the advertisement harassed the phone, and they were all in the dark. The "telephone display" of the courier brother has contacted the recipient many times. "

Recently, the State Post Bureau issued the national standard for express delivery service (draft for comment). One of the biggest changes in the exposure draft is that the "delivery times" are defined for the first time, and the "door-to-door delivery" under certain circumstances can be charged extra.

The clear stipulation of "delivery times" is that the express service subject should provide at least two free deliveries to the door-to-door express mail and two door-to-door deliveries to the undelivered express mail. The courier service subject can agree with the recipient to deliver by delayed delivery, box delivery, station delivery, etc. If the recipient still chooses to deliver the goods to the door, the courier service subject can charge an extra fee.

In fact, the "time limit" and "overtime fee" are exactly the same as the "overtime fee" of the intelligent express box of beehive boxes that caused an uproar in that year, but they are just "door-to-door" and "box-in".

Can "limiting the number of times" be the reason for "overtime charging"? The author thinks that "fast service, accurate service, safe service and convenient service" are the basic requirements for express delivery enterprises. Express delivery enterprises should adhere to the service concept of "customer first", meet the reasonable needs of users in terms of service place setting, business and on-site service arrangement, receiving and sending, inquiry and complaint handling, and let users enjoy personalized and refined services as conveniently as possible.

"Frequency-limited" does not fully conform to the service concept of "customer first". According to the national regulations, the courier shall deliver the courier to the place designated by the consumer, and shall fully inform him in time. When the courier delivers the courier to the door, he should contact the recipient in advance. As long as he contacts in advance, in general, there will be no "quantity limit" unless the recipient has special circumstances. Therefore, it is better to change the "frequency limit" to "special circumstances" and "can be sent to the smart cabinet".

The real life situation is very complicated. Once "frequency limitation" and "overtime charging" become a reality, it will bring a lot of trivial disputes. Obviously, it was the "two times" or even many times that the courier "hung up after the phone call". The recipient didn't know what was going on at all, thinking that someone had dialed the wrong number or the advertisement harassed the phone, and they were all in the dark. However, the "telephone display" of the courier brother has contacted the recipient many times. It is impossible to confirm whether it is delivered to the door. There has been an excuse of "not answering the phone many times" and "limiting the number of times", and "overtime charging" has become grandiose.

Overtime charging is not the purpose, the purpose is to make express delivery timely. Change the mechanism of "time limit" and "overtime charge" to "subject to the video of the above door" and "send the overtime to the nearby express cabinet for handling", or respect the opinions of the recipients and handle it properly. According to the relevant regulations, the courier company should be urged to fulfill the obligation of informing before delivery, and it can be put into the smart express box or other address required by the recipient after obtaining the consent of the recipient. For the express mail that cannot be delivered normally after two deliveries and needs to be put into the smart express box, the consent of the recipient is also required. If the recipient does not agree, it shall be returned.

"Time limit" should not be used as a reason for overtime charging, and the express delivery service should be based on the satisfaction of the recipient.