Can third-party sellers in JD.COM always contact buyers?

According to the inquiry of JD.COM Mall Help Center, third-party sellers in JD.COM can contact buyers in the following ways:

Send a message to the buyer through the in-station letter function of JD.COM platform. The function of communication in the station can be found in the "customer service" module in the background of the merchant.

Call the buyer through the telephone return visit function of JD.COM platform. The telephone callback function can be found in the "customer service" module in the background of the merchant.

Send short messages to buyers through the short message function of JD.COM platform. The SMS function can be found in the "Marketing Promotion" module in the background of the merchant.

However, third-party sellers in JD.COM need to abide by the following rules when contacting buyers:

Don't send information unrelated to the transaction, such as advertisements, promotions, inducements, etc.

Please do not send harassment, intimidation, abuse, slander and other content.

Personal information of the buyer, such as name, telephone number and address, shall not be disclosed.

Don't contact the buyer frequently or excessively, which will affect the normal life and work of the buyer.

To sum up, third-party sellers in JD.COM can contact buyers at any time, but the platform has regulations not to harass buyers.