Answers to related questions about Xinxiang tourist cards with asterisks (how to treat tourist cards with asterisks)

Q: What does the asterisk "*" on the itinerary card mean?

A: The asterisk "*" in the upper right corner of the visiting place indicates the cities with medium and high risk areas in the past 14 days, but it does not mean that users have actually visited these medium and high risk areas.

Note: The asterisk "*" has nothing to do with the user's personal health status, but is only used as a reminder sign including cities in medium and high risk areas, which is convenient for managers to check.

Q: How long does it usually take for the asterisk "*" on travel itinerary to disappear?

A: When you did not include cities in high-risk areas in the past 14 days, the asterisk will disappear by itself.

Q: When was the asterisk "*" on the travel card updated?

A: The asterisk marks will change according to the identification of high-risk areas in cities by epidemic prevention departments, and the data will be updated according to the latest information released by local health and wellness committees. There will be a certain time difference in data update, and synchronization is generally completed within 24 hours.

Q: Can I use the travel card "*" to travel?

A: If your travel itinerary is marked with an asterisk "*", it means that you have cities in the past 14 days, and you need to further confirm whether you have been to medium and high-risk areas. If yes, it needs to be reported to the relevant administrative department in strict accordance with the epidemic prevention management regulations in the region. If you haven't been there, you need to know the tourism policies of various places in advance before you travel, and judge whether to continue to travel according to the requirements of epidemic prevention management in various places.

Q: Will the trip cassette "*" be isolated?

A: Travel cards with an asterisk "*" indicate cities with medium and high risk areas in the past 14 days, but it does not mean that users have actually been to these medium and high risk areas. When the epidemic prevention manager sees the asterisk on the user's travel card, it is suggested to further verify whether the other party has really been to the middle and high risk areas, and then judge whether it is necessary to isolate according to the local epidemic prevention policy. It is not recommended to directly isolate travel card users with asterisks.

Q: What data information is used to calculate the travel card?

A: The travel card analyzes the data of mobile phone signaling and bill, which is obtained by the operator through the location of the base station where the mobile phone number used by the user is located. Due to technical reasons, such as possible cross-coverage of base station signals, limited accuracy of signaling data, data update delay, etc. Travel card service data may have some deviations. If there is a serious deviation in the results, please contact the operator's customer service for verification.

Q: What if the itinerary inquiry is not allowed? I haven't been to a place but it shows/I have been to b place but it doesn't show.

A: The travel card service uses base station data. In order to ensure continuous communication and achieve no blind area coverage, the base station signals of the two places at the junction of administrative divisions may cross-cover, which may cause mobile phones to use the base station signals of neighboring cities without roaming. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to use international roaming service when you go abroad. If there is a serious deviation in the results, please contact the operator's customer service for verification.

What if I can't find the itinerary on the itinerary card?

A: The travel card analyzes the signaling and phone bill data of the mobile phone, so the premise of having travel data is that you have generated these data in the process of using the mobile phone. If you can't find the itinerary, you can try to make more calls, or turn off the Wi-Fi connection and use 4G traffic. Usually you can find the data the next day. In order to avoid the position deviation caused by the coverage of base stations in neighboring cities, the travel card is set to meet the judgment condition of 4 hours, so it takes more than 4 hours to record the earliest-latest calls or traffic usage in a day to meet the requirements.

In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and travel calculation, and usually the travel information calculation will be delayed by 1-2 days. If you still can't find the itinerary, please contact the customer service of the operator in time.

Q: Why can't I receive the SMS verification code or prompt "Sending SMS failed"?

A: It can be judged by the following questions: Is there a blacklist of software interception or SMS reception? Is the mobile phone in arrears? Is the network signal in the current position good? Have you taken the initiative to ban value-added services? In addition, if it is during rush hour, there may be too many requests in a short time, which may cause SMS congestion. I suggest waiting for a while to try again.

If all the above problems are solved and the verification code is still not received, please contact the customer service of your operator immediately. In addition, it is recommended to download the version of the "Communication Travel Card" mobile APP, which provides one-click login service for local mobile phone numbers, which can save the process of sending and receiving verification codes.

Q: When is the travel information on the travel card updated?

A: Every morning at 8- 10, the data of the previous 14 days will be updated uniformly. The user's travel calculation for the first 14 days is completed in the background of the operator, and the result will be delayed by one day. For example, query the travel data before September 15 14 days.

Q: How can I change my mobile phone number?

A: If the mobile phone number of the itinerary you want to inquire is inconsistent with the automatically popped up mobile phone number, you need to close the pop-up window for inquiring the default mobile phone number, and then enter the new mobile phone number you want to inquire in the login interface. You need to enter a verification code to query the new mobile phone number for the first time.