After paying the electricity bill, why haven’t the calls been restored?

If you are an electricity customer of Guangdong Power Grid Company and experience a power outage due to arrears,

1. Generally, you will receive a notice of arrears of power outage before the power outage, which will appear on the meter. There will be a seal; if it is confirmed that there is a power outage due to arrears, you can pay the electricity bill and follow it through WeChat and bind the "China Southern Power Grid 95598" public platform, click My Electricity > Recover Power Overdue > Select the bound user and click "Apply for Reinstatement" "Call">Follow the prompts and enter the message content, the person in charge's mobile phone and other relevant information>Enter the SMS verification code>Finally click Submit to apply for a callback in arrears.

If you apply through the above channels and need to bind the electricity user, you can enter "My Electricity" > "Personal Center" > click the "+" sign, and use the mobile phone number and user reserved by the power supply company. Number, ID card number reserved by the power supply company, the last 6 digits of the withholding bank account, the last 6 digits of the business license number, the last 6 digits of the organization code, etc., select any two for verification and binding.

"China Southern Power Grid Company's Power Supply Service Commitment" states that customers who have outstanding power outages will have their power restored within 12 hours after paying their electricity bills.

2. If you are a card-type prepaid energy meter user, please place the power purchase card on the power purchase card holder for about 60 seconds after completing the power purchase. When the power purchase balance shows that the recharge is successful, Or the voice prompts that the recharge is successful.

3. If it does not fall into the above situation, the power outage of a household may be caused by circuit failure behind the meter, switch tripping, etc. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. , if you don’t know how to operate it, it is recommended that you entrust a qualified construction unit to handle it.

We hope our answer will be helpful to you. If you have any questions, please call the 24-hour power supply service hotline 95598 for consultation.