What is the function of business communication software? Where can I use the tutorial?

Website business communication can help websites to carry out online sales, real-time customer service, traffic statistics and website management, turn traffic into sales, turn visitors into customers, and help enterprises choose better promotion methods to maximize investment and income. Website business communication provides powerful report function, which provides an important basis for optimizing website, optimizing promotion strategy, strengthening customer service management and improving sales strategy.

Flexible setting of automatic invitation

How to establish contact with visitors in the first time without losing any traffic? LR provides a powerful invitation function.

Member identification

When a member logs on to the website, the website business link can immediately identify the identity of the member and bring up the detailed information of the member for customer service reference, so as to better provide consulting services for the member.

Dialog entry form

There are more than 30 styles to choose from in the dialogue portal, which supports simultaneous appearance on the website and supports portal interfaces in Chinese, English, traditional, Japanese and Korean.

interlinkage

Through the statistics of the friendship link report, you can see the effective click rate of other advertisements on other websites, which is a reference way for you to measure the advertising effect.

Search engine keywords

Can let you know how many visitors come through search engines, can let you know which search engines, high visitor dialogue rate, which are important visitors, customer service should receive them in time and other functions.

Customer service evaluation, conversation efficiency calculation

LR reports on customer service quality, guest evaluation, dialogue type, initial reception or participation in reception, dialogue start or end mode, etc.

Flow analysis

Website business communication software can help you accurately locate guests and make summary statistics.

Classified search

The classified search of historical records solves the problems of cumbersome and inefficient viewing of historical records and the inability to classify historical records.

Trajectory tracking

The tracking function of website business communication is to track the whole process of visitors visiting your website: the time when guests enter the website, the way they enter the website, the current page and time they visit, the time they leave, etc.

Information prediction

Messages can be predicted in both directions. Visitors can enter unsent contents through the dialogue window, and customer service operators can see these contents in advance in the customer service software of website business communication. Predicting the thinking and changing process of visitors' input in advance makes it easier for customer service staff to prepare responses in advance and master the psychological state of visitors, thus improving the efficiency of customer service, the accuracy of speech and the success rate of dialogue.

Intelligent allocation

The function of automatic assignment can directly assign conversations to seats, which reduces the time for visitors to wait for answers, and customer service can send messages to visitors at the first time.

Traffic sharing

The traffic sharing function can increase the number of website visits, reduce the operating cost of enterprises, make rational and effective use of existing network resources and maximize the profits of enterprises.

Quick reply

Quick reply: powerful, convenient to set up, fast to use, and improve the work efficiency of operators.

Permanent identification

Automatically identify the identity of visitors, provide data analysis for repeated and multiple visitors, visually display the customer name modified by customer service before, and export comments to facilitate access to customers.

Switchboard call center

Website business communication has the function of call center, which aims to help customers measure, select, build and manage the call center system platform, thus creating better business value, higher quality service system and stronger competitive advantage.

Visitor screening

You can filter according to the visitor's location, information, recent contacts, all recent contacts, the visitor's trajectory, finding visitors and so on.

Customer service organization

You can set various permissions for customer service personnel.

Friendly object

Through the setting of friendly objects, all departments (including branches) can work together, and managers can monitor employees' conversations in real time.

Customer service customization

The powerful customer service customization function of LR website business link can meet the habits and needs of different customer service personnel.

Visitor message

When the customer service is not online, the website business link will automatically switch to the message system, and the next time the customer service opens the website business link, it can view the message content and process the customer message.

File transfer

Visitors and customer service can transfer files to each other without limiting the format, and you can also see progress tips during the transfer. Customer service can automatically save the sent files and add network files. When you need to send it, you don't have to add it temporarily, which greatly saves customer service efficiency.

Push URL

When communicating with visitors, customer service staff can send pictures of technical data of related products directly to customers in the form of web addresses. It is convenient for visitors to visit the website better and solve the needs of visitors.

Two-way screenshot

When customer service personnel communicate with visitors, it is often difficult to describe them in words. At this point, the two-way screen capture function will help customer service or visitors capture screen images in real time and send them to each other.

Advertising setup

Conversation window advertising presents the company's style and related products in a prominent position in the chat window. Every chat is an opportunity for the company to show itself.

Reminder mode

In order to make the function of the software more humanized, LR software has designed three different reminding methods in the function of reminding methods to ensure that customers will not let go of any potential customers because of their own omissions.

internal communication

Dialogue customer service personnel can use this function to improve the reception quality and efficiency of customer service personnel and increase internal cooperation.

Auto reply

The automatic reply function allows visitors to receive reception information within the first time they enter the website. This function can make visitors feel excellent service, so that they will not lose any customers because the customer service receives visitors overtime.

Visitor information collection, SSL 128 encryption

The visitor information collection function is a necessary way to better collect visitor information and obtain more visitor information. The website business communication visitor collection function provides more efficient and targeted website visitor service for your customer service staff, so that you will not miss any potential customers and seize every business opportunity.

Telephone short message

The website business link has callback function, which makes it easier for visitors to contact you, and provides all-round website services through telephone and text.

test function

We provide you with a variety of code styles to meet your personalized needs, and the website business will change because of you.

Software overview

Website business communication can help websites to carry out online sales, real-time customer service, traffic statistics and website management, turn traffic into sales, turn visitors into customers, and help enterprises choose better promotion methods to maximize investment and income.

Tourist evaluation

Realize visitors' supervision and evaluation of customer service quality; Provides the content of historical dialogue for viewing the specified evaluation project.

Customized service

Website Business Link (LR) is tailor-made for enterprises, and it is a communication platform for different enterprises. We can make diversified instant messaging software according to the different needs of customers.