12345What is the complaint handling process?

12345 complaint handling process is as follows:

1. Open the 12345 WeChat official account and click on online interaction.

2. Next, click on the personal center and register an account first.

3. After successful account registration, jump directly to the appeal acceptance page, or click on appeal acceptance on the official account page.

4. If you need to check the progress, click Online Interaction-Progress Query.

5. On the personal page, continue to click Progress Query.

6. You can check the processing status of the request.

Notes on the 12345 government service hotline

Citizens who call the "12345" government service hotline or log on to this website to report their demands must have clear facts, leave their real names and valid contact information, and pay attention The following points:

(1) If there is emergency help involving life and property safety, citizens should directly dial 110, 119, 120, 122 and other emergency numbers;

(2) If the matter of appeal involves the scope of the Party Committee, People's Congress, CPPCC, military, or judicial organs, citizens should directly report it to the petition and complaint departments of these units;

(3) The matter of appeal has entered the judicial process (two trials in the court) or has been judged), citizens should report directly to the Standing Committee of the Municipal People's Congress, the Political and Legal Affairs Committee of the Municipal Party Committee, or the higher-level judicial authority;

(4) Claims that have entered the petition process or have been concluded by the third-level petition department , the hotline will no longer accept calls;

(5) If the public requires the hotline to provide convenient services within the urban area, they must have clear and legal demands. The hotline will recommend franchise service providers to the complainants free of charge in accordance with the principle of "selecting the best and the nearest". Before implementing convenient services, both parties are required to agree on the content, service time, service quality and price of convenient services in accordance with market economic rules and the principle of mutual consent. On the basis of consensus, good faith and good faith, both parties establish a civil contractual relationship and each assumes corresponding legal responsibilities. If the negotiation fails, the claimant can ask the hotline to recommend another franchise service provider.

(6) Parents should strengthen education and management of minors to prevent accidental calls;

(7) For invalid calls, hotline operators will patiently persuade and persuade ; For malicious harassing calls that are still made repeatedly after being persuaded, the public security department will be held accountable in accordance with the relevant provisions of the "Public Security Management Punishment Law" upon verification;

(8) Using the hotline and this website to make false claims and wanton defamation Anyone who falsely accuses others will be held accountable in accordance with relevant laws once verified.