12309 reporting platform of acceptance scope

The construction of the Supreme People's Procuratorate 12309 procuratorial service center is mainly based on the following considerations. First, implement the spirit of the 19th National Congress of the Communist Party of China and the people-centered development thought. The 19th National Congress of the Communist Party of China clearly took "people-centered" as Socialism with Chinese characteristics's thought and basic strategy in the new era, and pointed out that people's demands for democracy, the rule of law, fairness and justice are growing day by day. As a firm defender of the national legal supervision organ and the people's interests, procuratorial organs should unswervingly implement the central decision-making and deployment, adhere to the purpose of establishing procuratorial organs for the public and enforcing law for the people, adhere to the mass line, regard serving the masses as the starting point and destination of procuratorial work, constantly expand service channels, continuously improve service quality and level, and strive to provide more efficient and convenient services for the masses. Second, actively embrace the scientific and technological revolution and use information technology to innovate procuratorial services. A new round of scientific and technological revolution is profoundly changing our production, life and work. The Supreme People's Procuratorate attaches great importance to the informationization of science and technology, actively deploys and promotes the construction of intelligent procuratorial work, and clearly promotes the modernization of procuratorial work by informationization. 12309 the construction of the procuratorial service center is to actively adapt to the development trend of informatization according to the requirements of the party group of the Supreme People's Procuratorate, actively use the internet, big data, artificial intelligence and other scientific technologies to carry out comprehensive and profound informatization transformation of procuratorial services and provide intelligent and intelligent services for the masses. The third is to systematically integrate and upgrade the existing information resources of procuratorial organs and accumulate rich practical experience. Over the years, procuratorial organs at all levels have attached great importance to information construction, and established a case information disclosure network, an online petition hall, 12309 duty crime reporting website and telephone. It has achieved remarkable results in serving the people and making procuratorial affairs public, but there are some problems such as independent entrance and decentralized service. Now, they are integrating, transforming and upgrading, and building 12300 which can provide "integrated" online services.

Second, the main functions of 12309 procuratorial service center

Enter ""or search online for "12309", you can visit the portal of "12309 procuratorial service center", download 12309App, or follow the official account of 12309 WeChat, and access it through the mobile terminal. After registering and logging in, you can submit your complaints and applications online. 12309 procuratorial service center is divided into four parts: 12309 procuratorial service center internet portal, 12309 procuratorial service hotline, 12309 mobile phone client (mobile phone App) and 12309 official WeChat account.

12309 internet portal of procuratorial service center is the internet service platform of 12309 procuratorial service center, which mainly has four functions: procuratorial service, case information disclosure, supervision and personal center. Among them, the "procuratorial service" provides the public with functions such as complaints and inquiries of laws and regulations. "Case information disclosure" provides one-stop service for the public, defenders and litigation agents to inquire about case procedure information, make an appointment for defense and agency application, and inquire about important case information and legal documents. "Accepting supervision" includes the functions of the NPC deputies' contact platform, the people's supervisor's supervision of complaints and the mass suggestion mailbox. Using this function, deputies can not only put forward opinions and suggestions, but also put forward opinions and suggestions on investigating and preventing duty crimes, legal supervision of litigation activities, team and grassroots construction, procuratorial reform, and public evaluation of procuratorial work. "Personal Center" provides users with convenient access to the above functions, including user login and registration, personal information maintenance, submission or viewing of opinions and suggestions, complaints, legal consultation business information and other functions.

12309 procuratorial service hotline is a platform for 12309 procuratorial service center to provide hotline service, which can provide public telephone users with business services such as complaints, civil administrative complaints, criminal complaints, state compensation, national judicial assistance, legal consultation, etc. , cooperate with the answering service of the manual agent.

12309 mobile phone client (mobile phone App) is the mobile network service platform of 12309 procuratorial service center. 12309 mobile phone client (mobile phone App) matches the website in design and business content, and the content is similar. Through the mobile phone client, three channels of procuratorial service, case information disclosure and supervision can be realized, covering all procuratorial services.

12309 wechat official account is 12309 wechat application of procuratorial service center. The Supreme People's Procuratorate applied for the official WeChat account of "12309 procuratorial service" through Tencent official website, and transplanted relevant functions to the official WeChat account on the basis of 12309 mobile phone client, which can provide most functions such as "procuratorial service", "accepting supervision" and "making cases public".

Three. 12309 advantages of procuratorial service center

Since the opening of 12309 procuratorial service center at the end of February, 20 18, it has registered more than 20,000 users, accepted more than 60,000 complaints and viewed more than 700,000 times, which has been welcomed by the masses. Generally speaking, it has the following advantages.

The first is to integrate functions and provide one-stop and one-stop procuratorial services for the masses. The "12309 procuratorial service center" network platform is an internet platform that provides "one-stop" comprehensive services for the public, integrates various functions of procuratorial organs to serve the masses, and forms a unified online service hall for procuratorial organs throughout the country. According to the principle of "unified management, graded acceptance and division of responsibilities", the system is configured by the Supreme People's Procuratorate. People's procuratorates at all levels respectively accept the demands of the platforms at the corresponding levels and handle the disclosure of case information. The procuratorial business departments are under unified management, and the relevant departments such as case management, people's supervision and technical information are responsible for the division of labor according to regulations. Among them, the specific procuratorial business department is mainly responsible for handling the "procuratorial service" module and answering hotline, the case management department is mainly responsible for handling the "case information disclosure" module, the people's supervision department is mainly responsible for handling the "supervision" module, and the technical information department is mainly responsible for technical management and system operation and maintenance. People's procuratorates at all levels and relevant departments cooperate with each other, and all links are closely linked to provide "one-stop" procuratorial services for the masses.

The second is to expand channels to provide the masses with all-round, full coverage and three-dimensional procuratorial services. 12309 procuratorial service center covers 12309 portal, 12309 procuratorial service hotline, 12309 mobile phone client (App) and 12309 official WeChat account. Through the above channels, people can break the time and space restrictions and get the procuratorial services provided by the national procuratorial organs at any time and anywhere. Users click to enter the corresponding functional modules according to the nature of the requirements. There are related "precautions" in the function module, which clearly inform the procuratorial organs of the scope of acceptance, procedures, materials to be provided, specific requirements, etc. Fill in online according to the requirements of "Remarks", upload the corresponding materials in the form of attachments, and then click Submit. In addition, you can also call the "12309" procuratorial service hotline, and choose manual answering, recorded message, fax and other ways to reflect your demands and obtain procuratorial services. If it is answered manually and can be handled on the spot, it will be answered on the spot; For recorded messages and faxes, as well as manual answering, callers can obtain the inquiry password automatically generated by the system, and use this inquiry password to inquire about the handling of complaints.

The third is to enrich the forms and provide open, dynamic and sunny procuratorial services for the masses. Procuratorial organs disclose legal documents and important case information through "12309 procuratorial service center", and provide the public, defenders and litigation agents with procedural information inquiry and appointment application of cases to promote a higher level of sunshine justice; Accept the online supervision of NPC deputies, CPPCC members, people's supervisors and the masses, listen to opinions and suggestions from all walks of life, and improve the level of judicial standardization; To provide online complaints, appeals, legal advice and other services, the procuratorial organs will review and deal with them in accordance with relevant regulations, respond to feedback in time, and improve the quality and efficiency of procuratorial services. The procuratorial organ will reply to the reserved mobile phone number of the user by SMS, and update it synchronously on the website, mobile phone client and WeChat official account. After logging in, users can enter the "personal center" to inquire about the progress and results of handling complaints themselves, and can also evaluate the satisfaction of handling, further strengthen the benign interaction between procuratorial organs and the public, and continuously improve the satisfaction of the people.

Fourth, relying on information technology to provide integrated, systematic and intelligent services for the masses. 12309 the procuratorial service center adopts the mode of first-level deployment in the Supreme People's Procuratorate and * * * application by the fourth-level procuratorial organs, breaking down the information barrier and building an integrated service center of "big data, big platform and big system" that can be enjoyed smoothly by procuratorial organs all over the country. In the future, we will further promote the deep integration of procuratorial services with big data and artificial intelligence, develop a higher form of procuratorial information construction, and provide all-round intelligent services for the masses.