I bought a new Samsung a5 mobile phone, but I can't delete short messages. What happened?

Dear Samsung users, hello:

According to your description, please try the following steps:

1. Please uninstall the recently downloaded and installed third-party software.

2. Clear information data: Settings-Application Manager-All-Information-Clear data.

3. Back up the important data of the mobile phone and restore the factory settings: Setup-Reset-Restore the factory settings (eliminate system problems).

If the mobile phone still loses the SMS after the above operations, please bring the purchase invoice, the three-guarantee voucher and the mobile phone to contact the Samsung service center for testing.

Please click the following link to find out the specific location of Samsung Service Center:

. Samsung。 com/support/service locations。 ASP

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.