Why is there no sound when Huawei receives SMS?

Please try the following methods to solve the problem:

1, receiving information without vibration or ringing.

Solution:

Please exit the information application and check whether there is a sound prompt when you receive the short message (at present, the native design of Android: in the interface of viewing the details of short message conversation information, if the contact sends a short message, there will be no ringing prompt).

Please confirm whether to turn on the ringtone volume (press the phone side button to increase the phone volume).

Please check whether the SMS tone setting switch is turned on.

EMUI4。 X: Information? & gt？ Menu? & gt？ Settings? & gt？ Select the ringtone and check if none is selected.

EMUI5。 X&8.0&9.0: Information? & gt？ More? & gt？ Settings? & gt？ Notify the bell and vibration, and check whether there is no choice.

Please check whether the "Do Not Disturb" function is turned on.

EMUI5。 X: input settings? & gt？ Do not disturb, turn off the Do Not Disturb function.

EMUI8.0/9.0: enter the settings? & gt？ Sound? & gt？ Do not disturb, turn off the Do Not Disturb function.

Please check whether the allow notification is turned on.

EMUI9.0: "Settings > Applications > Application Management > Information > Notification Management > Allow Notification", to see if allow notification is turned on.

EMUI8。 X: settings? & gt？ Applications and notifications? & gt？ Notification management? & gt？ Information to see if the permission notification is turned on.

EMUI5。 X: settings? & gt？ Notification and status bar? & gt？ Notification management? & gt？ Information to see if the permission notification is turned on.

If it has been set to ON, please try to turn it off before turning it on.

If none of the above methods can be solved, please open:

EMUI 8。 X: settings? & gt applications and notifications > application management > more > show system processes;

EMUI 5。 x:？ Settings? & gt application management > more > display system processes.

Looking for information? & gt storage > clear the cache, and restart the phone after clearing the cache.

If the above operation cannot solve your problem, please back up the data and restore the factory settings.

If the above methods fail to solve your problem, please back up important data in advance and bring the equipment invoice to Huawei customer service center for testing and processing.

2. When the screen is closed, when you receive a new message, there is no bright screen reminder or prompt.

The cause of the problem:

In order to protect your privacy and avoid frequent screen lighting affecting the system standby, the default is to receive a new message when the screen is closed, the device will prompt according to the ringtone or vibration you set, and the status indicator will flash accordingly, but the screen will not light up.

Solution:

If you need to light up the screen when you receive a new message, please set it as follows:

Magic UI 2.0: Settings > Desktop and Wallpaper > Themes > Mix and Match > Lock Screen Style > Lock Screen, and then go to Settings > Notification Center > More Notification Settings > Notification Highlight, and turn on the switch.

EMUI9.0: Settings > Desktop and Wallpaper > Themes > Mashup > Lock Screen Style > Lock Screen, and then go to Settings > Notification Center > More Notification Settings > Notification Highlight, and turn on the switch.

EMUI 8。 X: settings? & gt？ Security and privacy? & gt？ Lock screen and password? & gt？ Lock screen style, set the phone to magazine lock screen, and then enter settings? & gt？ Applications and notifications? & gt？ Notification and status bar settings? & gt？ Notify the bright screen prompt and turn on the switch.

EMUI 4。 X & ampEMUI 5。 X: settings? & gt？ Lock screen and password? & gt？ Lock screen style, set the phone to magazine lock screen, and then enter settings? & gt？ Notification and status bar? & gt？ Notify the bright screen prompt and turn on the switch.

At this point, when the screen is off, if you receive a notice, the phone will automatically light up the screen.

3. When using other software, SMS will not pop up.

Solution:

After EMUI4.0, banner notification function was added, so "SMS popup box" was cancelled.

To turn on banner notifications for applications, you can go to.

EMUI4。 X: settings? & gt？ Notification bar and status bar notification center,

EMUI5。 X: settings? & gt？ Notification and status bar settings? & gt？ Notification management,

EMUI8.0: settings? & gt？ Applications and notifications? & gt？ Notification management,

EMUI9.0: settings > application > application management > information > notification management.

Magic UI 2.0: Settings > Notification Center > Batch Management,

Select the desired application, and then turn the banner switch on or off to set the application to display banner notifications.