The courier called me to complain. How can I complain?

It is common that 12305 can't get through. You can complain directly to China Postal Administration about official website, or you can complain to the local consumers' association. When there is a problem with express delivery, negotiate with the express delivery company. When there is no way to complain, you can complain to the State General Post Office, and you must safeguard your rights and interests to the end.

1. If there are various problems with express delivery, such as lost parts and damaged articles, you can consult the express delivery company. Sometimes consumers may be in a weak state and can be solved by other means.

2. If negotiation with express outlets fails, you can complain to express head office. Generally speaking, the head office will accept it, but it will take some time to investigate, and all kinds of evidence collection are more troublesome.

At this time, you can complain to the local postal administration. Calling the postal complaint hotline 12305 is sometimes busy. You can try to enter the postal complaint official website to make a complaint. As long as you accept it, you will get a result.

4. Consumers can also complain to the consumer complaint hotline 123 15.

Generally speaking, there are many channels for consumers to complain. For example, the complaint website of the State Post Bureau is official website, a government agency directly under the State Post Bureau, which supervises all express delivery companies in China. The complaints of this website will basically get good feedback. So, don't be afraid when you encounter problems, and don't submit to humiliation. You must find the right way to safeguard your legitimate rights and interests. If the amount involved is relatively large, legal means can also be used to protect rights.

Postal Law of People's Republic of China (PRC)

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

Twenty-eighth enterprises engaged in express delivery business should implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry to users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.