How to complain about China Post Express?

There are two ways to complain about China Post EMS, as follows:

1. Call the customer service hotline on the official website of Postal EMS to complain. The phone number is 11185. After the call is answered, the manual customer service instructions are: That’s it.

2. If you are not satisfied with the result of the telephone complaint, you can initiate a complaint on the official website of the State Postal Administration. The URL is: /. Before filing a complaint to the official website of the State Post Bureau, one of the following two conditions must be met:

(1) A complaint has been made to the enterprise, but there has been no result within seven days;

(2) I have complained to the company, but I am not satisfied with the company’s handling results;

3. The steps to complain on the official website of the State Postal Administration are as follows:

(1) Open the website, Click Login or Register in the upper right corner, click Register here, as shown below:

(2) Fill in the relevant personal information. Note, be sure to fill in your mobile phone number, because the postal service may need to contact you Verify relevant information.

(3) After filling in the information and submitting it, click "I want to appeal", as shown in the figure below:

(4) After entering the complaint information page, fill in the basic details of the complaint Information, such as address, courier company, reason for complaint, etc. The picture below is the courier company I randomly selected. Do not take it seriously. In addition, if the channel for complaint is blocked, you can also select "Complaint to the enterprise" and then click "Next" (where *Required)

(5) After submission is completed, just wait patiently for processing on the official postal website. After the courier company contacts you, the State Post Bureau's appeal website will also contact you by phone to ask if you are satisfied with the courier company's handling results. If you are satisfied, the appeal will be completed. (Offline operation)

Extended information

EMS logistics query method:

1. Official website query:

In China Post Express Logistics You can check the email status by entering the order number on the official website's query page''

2. SMS query:

Edit the letters "cd" "mail number" to get the email status The latest information of the email;

3. Number query

Dial the customer service number: 11183, press 2 to enter "Email Query", enter the email number you want to query, and press the # key to end.

Official website of the State Post Bureau—Complaint Center, Baidu Encyclopedia—EMS