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What should I do after visiting interested customers?
Come on, doing business is also making friends, business is the boss's, and friends are your own! After visiting interested customers and understanding their needs. Provide him with corresponding solutions in time and really help the guests. Then contact the guests by phone often to communicate their feelings. If you can give the best help to the guests, you can seize the orders of the guests. Talking on the phone, not bringing something practical, will be offensive. When visiting a customer for the first time, you should take the initiative to ask for a contract, so that the customer can give you a clear attitude, and the customer who needs it can sign a contract with you. The customer who can't sign a contract should also find reasons to refuse you. Many of our salespeople are afraid to ask customers to sign contracts for fear of rejection. As a result, they can't sign the contract, and they don't know whether the customer needs their own products after going out or putting down the phone. For a small example, a saleswoman who sells Internet phones talked with me for more than a month through Tradelink, and also let me know about her products, but she didn't directly offer to buy her products with me. As a result, a new male salesman in her company asked me to buy one for him for the first time, and clearly told me how much money I could save in a month. I promised to visit him. As a result, the female salesman and the male salesman came to our company together. I saw the product and installed one. After that, the salesgirl said: I contacted you for a month, and you didn't buy it from me. Why did you promise him? I said, you didn't say anything about selling me products. I thought you were just chatting with me! What I want to tell you through this example is that selling is sometimes very simple. You just need to find out why customers don't want your product. What is his reason? Then use what method to convince customers. This is the basis of your follow-up plan. Follow-up is often divided into three categories according to different customer situations. 1. It is service follow-up. 2. Transformation and follow-up. 3. Long-term follow-up. This article only talks about the latter two kinds of follow-up, because the first kind is the follow-up that has been done in business, which I will talk about in detail in future articles. The second type of transformational follow-up refers to the follow-up way of knowing that cooperation can be achieved through hard work through appointment or visit. The third kind of long-term follow-up means that it is difficult to reach cooperation in the short term. The so-called transformation follow-up is determined according to the attitude of customers. There are the following situations: 1. Customers are still interested in and need this product, but they still have different opinions on the price. For the follow-up of such customers, it is best to collect the prices of similar products and settle accounts with customers from the cost of their own products in order to get the approval of your product prices. In order to reach an agreement, it can be reduced on the basis of the original quotation. 2. Customers are very interested in products and want to buy your products, but they can't buy them because of temporary financial problems. You should coordinate with such customers, make a timetable for them, and let the cost of buying your products enter the budget. Of course, such customers will not directly say that they have no money. You should learn to judge for yourself. There are many salesmen who will not follow up this kind of customers. I remember that when they follow up, the customers have already bought other products. My practice is that as long as the customer is reliable, first give the product and then make an appointment to collect money. 3. Customers don't know much about your products, and their attitude is ambiguous. They can buy it or not. For this kind of customers, we should try our best to make our products easy to understand, quantify the benefits that products bring to customers and arouse their desire to buy. Customers are often most concerned about what benefits your product will bring to his company. The so-called long-term follow-up means that customers don't want to use your products at all or have already bought similar products. Such customers will not reject your products because of your active follow-up, and will not cooperate with you. Will you give up such customers? Practice has proved that there are often big buyers among such customers, but if you follow too closely, it will cause disgust. The best way is to be friends with him sincerely. A warm word on weekends, a greeting postcard on holidays and a small birthday present.
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