How to improve the work of account manager in power supply station

According to the current system standards and workflow requirements of the power supply station, the closed-loop management of each work is strictly implemented, and a "five-in-one" mechanism of responsibilities, processes, systems, standards and assessment is established to achieve full coverage of technical standards, management standards and work standards, so that professional standards and work requirements can be effectively implemented in the power supply station. Efforts should be made to improve the management level in the following aspects (improvement of rural power grid operation and maintenance objectives, improvement of primary station management objectives, improvement of service functions, improvement of staff quality, improvement of business performance, and improvement of risk prevention and control). Combined with the work of "three determinations and three examinations", we will carry out the performance management of all staff in power supply stations, incorporate post systems and standards into the basic contents of employee training and post dynamic assessment, and strengthen the normal supervision and inspection of the implementation of rules and regulations, process control and strict application of assessment results.

Measures:

1. Improve the service function of the business hall, organize etiquette training for window staff, and conduct weekly inspection for employees in the business hall.

2. Deepen quality service. Strengthen the analysis of the electricity consumption situation in the whole town, expand the green service channels of key projects and the special service activities of "electric workers entering enterprises" to ensure that project construction and enterprise development are not affected by power supply reasons.

3. Carry out the customer manager mechanism, formulate the detailed rules for the implementation of the community customer manager system, clarify the objectives, responsibilities, norms and assessment rules, and implement bundled assessment on key indicators such as marketing, safety, operation and maintenance, and service in the responsible area, so as to effectively upgrade the first-class distribution substation.

Community as a unit to improve the level of operation and maintenance management, improve service quality.

4. Make every effort to build a family service system, vigorously promote the application of WeChat platform, and provide intimate services to customers with the help of service brands such as party member Service Team.