Why didn't I have an account in the new Douro mainland before?

There may be several reasons for the loss of the account before the new Douro mainland:

1. Old game packages may not be uninstalled. You can log in to the interface through the account, and then click the account input box. At this point, the account will appear in the drop-down box.

2. If you forget your password, you can try to log in with SMS verification code, usually you will choose one-click login.

3. The old package has been uninstalled. At this time, you can try to log in with SMS verification code.

4. The accounts are not synchronized. Because it can better bring the game experience to the players, the accounts of the new Douro mainland and the old Douro mainland are not synchronized, because the accounts are lost due to unsynchronization.

If you can't solve your problem, I suggest you contact the customer service of the game to get more detailed help and solutions.