What does the telephone outbound system mean? What is a telephone outbound system?

1, the telephone outgoing call system refers to the automatic outgoing call to the user through the computer and the recording is played to the user through the computer. It is an indispensable part of modern customer service center system based on CTI technology. Outbound call is divided into two stages: the acquisition of outbound call data and the initiation of outbound call action.

2. There are three types of outgoing calls: preview, forecast and reservation.

3. Preview type: the system connects the phone of the agent first, and then dials the customer number. After waiting for the connection process, the operator either calls the customer or gives up because the line is busy, no one answers, the number does not exist, and the line is faulty.

4. Predictive: the whole process is automatic, and the computer selects the customer to dial and starts dialing. All invalid calls, such as busy tone, no answer and machine answer, will be skipped and the operator will not be connected. If the customer answers, the call will be transferred to the operator soon. If there is no answer for some reason: busy, the call cannot be transferred to the operator. Just put the number in the new contact list and wait for the right time to dial again.

5. Appointment type: Require a certain degree of customer participation. Through corporate homepage, telephone and other peripheral means, manual seating mode, customer-defined services and other communication means. According to the customer's reservation request, the system sends the information needed by the customer to realize the service.