Property service satisfaction questionnaire template

Property service is the most concerned issue for every owner, and it is also the issue that buyers will consider when buying a house. Therefore, investigating property service satisfaction can effectively improve the level and quality of property management. The following is the property service satisfaction questionnaire I compiled for you, I hope it will be useful to you!

Property service satisfaction questionnaire -Q 1: 1. Is there any default or refusal to pay the property management fee in your community?

Often.

once in a while

○ Never

Q2: Two. What do you think is the possible reason why the owner owes the property management fee? (Multiple selections are allowed)

□ Property management services are not in place

□ The property management cost is too high.

I don't know when to hand it in

□ Others

Q3: 3。 Excuse me, is there a phenomenon that property services are interrupted due to unpaid property management fees in your community?

It happens all the time.

chance

It never happened.

Q4: 4。 What aspects does the property management fee include? (Multiple selections are allowed)

□ Comprehensive maintenance

□ Maintenance

□ Public order

□ Sanitary environment

□ Greening

Q5: 5。 What's your comment on the use of property service fees?

Very satisfied

satisfied

Not satisfied.

Q6: 6。 Does the security function of the community doorman play a big role?

○ The service is very good

A. General

○ Bad, irresponsible

Q7: 7。 Is there any theft in your community?

There are often.

once in a while

Hardly.

Not at all.

Question 8: 8. Is there a small advertisement in your community? How's the cleanup going?

○ Yes, nobody cleaned it.

Yes, someone cleaned it.

number

Q9: 9。 Immigration in and out of your community.

○ Go in and out casually

Registration of foreigners

Show me the certificate.

Q 10: 10。 Is there monitoring in your community?

○ Yes, but rarely.

○ More, no monitoring dead angle.

number

Q 1 1: 1 1。 The use of public land in your community.

Used for community greening.

Free.

○ Used by individuals as private plots.

Q 12: 12。 Is the safe passage of the residential building where you live clear?

Never walked.

○ Stack sundries.

○ Shielded by different floor owners.

Q 13: 13。 Is there any parking or traffic jam in your community?

Very common.

Occur from time to time

Once in a while

○ No such phenomenon

Q 14: 14。 What do you think of the entertainment facilities and venues in your community?

○ Now.

○ More items should be added.

○ Some areas should be expanded.

○ Too much, wasting resources.

Q 15: 15。 Is there garbage accumulation in your community?

ubiquity

○ Some areas are

Very few.

non-existent

Q 16: 16。 What do you think is the main reason for garbage accumulation (multiple choices are allowed)?

There are too few trash cans.

○ The position of trash can is unreasonable.

○ The property cannot be cleaned on time.

○ Residents' awareness of environmental protection is not strong.

Q 17: 17。 Is there an elevator in your community? (There is no direct answer to the question 19)

Yes

number

Q 18: 18。 How often do you maintain the elevators in your community?

A month.

half a year

More than half a year.

○ Repair only if it is broken.

Q 19: 19。 Is the street lamp layout in your community reasonable?

Reasonable.

There are too few street lamps.

○ The interval between street lamps is too long.

Question 20: 20. Do you often clean the stairs, parking lots and other places in your community?

□ Regular cleaning

□ Clean frequently.

□ Dirty cleaning

Nobody cleaned it.

Q 2 1: 2 1。 What do you think is the main problem that restricts the environmental construction of this community at present?

○ Property cleaning personnel are not in place.

○ Residents' awareness of environmental protection is weak.

○ Defects in management system

Others.

Question 22: 22. What kind of disputes have occurred between members of your community and property management personnel?

□ Poor service attitude

□ Infringement dispute

□ Cost dispute

□ no

Question 23: 23. Property management in your community belongs to

real estate developer

○ Hire another property management company.

I don't know.

Question 24: 24. What illegal buildings exist in your community?

○ Set up a stall in the community clearing.

Build another house on the roof.

○ Dismantle the room at will.

○ There is no such situation.

Question 25: 25. What improvements do you want to make to the property management in your community?

____________

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