What's the complaint number of 12345?

12345 is the government service convenience hotline.

Refers to the public service platform built by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

12345 government service convenience hotline 20 16, 16 In February, the national standard of "Government Hotline Service Specification" drafted by Jinan Hotline in Shandong Province was officially released to the whole country after being approved by the National Standards Committee, and 12345 hotline officially rose to the national standard. 202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,

Matters needing attention in complaints

Consultation, help, suggestions, complaints and other matters can be made by telephone, SMS, WeChat, website, APP, etc. The scope of acceptance includes the demands that need to be coordinated by the government in the development environment of enterprise production and operation. Social life needs that need to be solved by the government, such as labor security, medical services, education and safety; Criticism, complaints, etc. To government departments and their staff.

Pay attention to the scope of acceptance when making a complaint through 12345. Some problems should be reported to the special complaint department. Those who have passed the judicial trial can no longer complain through 12345. 12345 The government service convenience hotline is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinions. Its acceptance scope is more in line with the actual needs of the masses and belongs to more effective public opinion.