Can I withdraw from the store under Level 3 restrictions?

Normally, immediate withdrawal requests are not allowed.

1. During the period when a store is subject to level three restrictions, it is usually not allowed to apply for withdrawal immediately. Level three restrictions are usually due to after-sales problems, substandard after-sales service indicators, logistics service indicators, etc. , more than five times the category average, and may be subject to Level 3 restrictions.

Merchant needs to negotiate with the platform and pay sufficient fines. Only after the disputed transaction is well resolved can they apply for withdrawal.

2. Exiting the platform store currently does not allow serious violations in the store. If the circumstances are serious, merchants need to settle the current unpaid fines as soon as possible and process the currently punished orders to resolve disputes with consumers. All in-store disputes must be resolved before proceeding.

3. Store withdrawal requires merchants to apply only 30 days after the last transaction order is confirmed. Make sure that the refund bank account information is completely correct. There are no products on promotion, no products on the shelves, and no products with online resources in the store. Stores with existing transaction records will enter the material review process, during which the order cancellation application can be withdrawn. Afterwards, the platform will review the application and related information submitted by the merchant. If the material review fails, the platform will send a text message to remind the merchant. The merchant can check the specific details on the withdrawal failed page and click to reapply. The review cycle is usually about 20 working days. Once a refundable deposit appears in the store, the platform will refund the account balance to the bank account confirmed in your refund application within 10 working days after the materials are approved.