What should I do if I don't pay attention to the traffic?

I didn't notice that the traffic was overspent. Just ask customer service.

if you accidentally overspend, don't rush to charge the phone bill to make up the balance or something, because you overspent, but the text message came slowly. At first, it may show that you owe 5 to 6 yuan, and then it may show that you owe 2 to 3 yuan. Even if you pay 5 to 6 yuan, you will have to pay 2 to 3 yuan for the text message that comes later.

directly dial the customer service number, such as China Mobile dialing 186. If you owe too much, it will stop, and the intelligent customer service will temporarily turn on the service, and then switch to labor, indicating that you accidentally use more than the complaint traffic to refund the fee. If this customer service description gives you feedback, another customer service will call you back and pay attention to the answer.

But the first customer service, that is, calling 186 to transfer to labor, will always recommend you to ask if you want to change the package or something. A lot, at least mine, because the environment there is very noisy, so be sure to listen carefully.

They recommend that you should never follow them in changing the package. You must make it clear that you want to solve the problem that the traffic accidentally exceeds the appeal and refund the fee. The customer service who comes back later can refund the fee directly to the balance of the phone bill if the authority is available. However, some customer service users do not have enough authority and may only be exempted. For example, if you owe 1 yuan for the phone bill, the customer service tells you that the maximum limit can be reduced by 4 yuan, which means you have to pay 6 yuan for the phone bill.

Let's put a screenshot below:

At first, I showed that I owed 13 yuan, and I paid it at that time. Then it showed that I owed more than 5 yuan, and more than 5 yuan didn't have a screenshot at that time, but I paid it, and then it showed that I owed more than 18 yuan.

to tell the truth, I always feel that SMS reminders come slowly, and I don't come until I owe money.

So I watched Zhihu search Baidu, and called the customer service. The customer service said that I could get a refund of 3 yuan, and I agreed at that time. So the phone bill of 3 yuan was deducted from the 18 yuan I owed at that time, and there was still a balance, but if I didn't recharge it first, I should be able to get a refund of more. Now I think of it as a whole big regret.

now let's talk about my whole process.

Here are the screenshots before and after posting the arrears SMS:

As you can see, I recharged 18 yuan and 5 yuan, but when I checked again, I found that I still owed more than 18 yuan, so I went to customer service.

At first, I looked for the online customer service on China Mobile APP, and said that there was a return call, but it was slow. I was in a hurry, so I dialed 186. The intelligent customer service first turned me on urgently, because I was in arrears at that time, and then I switched to labor. The human customer service who answered the call was a man, who told me to give me feedback, but he kept recommending me to change the package. That's what I said above.

after a while, the customer service of China mobile APP called me back, but she said that her authority could only help me to reduce or exempt 4 yuan. I showed that I owed more than 18 yuan, which meant that I had to pay more than 14 phone bills, and then she was always there. I changed the package.

if the customer service keeps talking about changing the package or something, we just want to solve the problem that the traffic is accidentally used and we want to complain for a refund. At present, we don't want to or need to change the package. If they keep asking us, they will keep saying so. If they are more determined, they may stop ringing and hang up. Now that I think about it, I feel really speechless.

In the back, I was told that the returning customer service called me. It was a little sister. She said that she could handle it. She also saw that I had handled the 4-yuan call fee waiver, and then she gave me a 3-yuan call fee waiver. I didn't have much communication with this customer service at that time, and she didn't change the package or anything, saying that it could be reduced this time, but not next time.

I don't know if this is specific.

screenshot of handling 4% reduction and 3% reduction ↓

Now the balance is ↘

But if I hadn't recharged it first, I might have returned more, which means a whole regret.