How does Didi drive the driver to pick up the guests?

Step 1: The customer downloads the Shunfeng driver's mobile phone APP, inputs the mobile phone number, and the system sends the verification code, and receives the verification code to confirm the authenticity of the customer's identity and mobile phone number.

Step 2: Click to enter the APP, and the customer can see the nearby 10 driver.

One-click order: click I want to drive directly on the map page, and the system will automatically record the customer's location and push the order to nearby idle drivers by default. The pushed driver's cell phone will ring at work. After the driver clicks the ticket within 60 seconds, the status of the mobile phone will be automatically adjusted to in service, and the customer's phone number, customer location and the best arrival route will be displayed on the work mobile phone. After receiving the order, you need to call the customer as soon as possible to confirm the required information: the specific address and tell the customer the approximate arrival time.

Select a driver to place an order: after the positioning is confirmed, the system will display that there are 10 idle drivers nearby. Customers choose a driver they like and click to place an order immediately. After selection, the system will continuously dial the work phone number of the selected driver, prompting that there is a new order, and the driver needs to take the order within 60 seconds. After receiving the order, the mobile phone status will be automatically adjusted to in service, and the customer's phone number, customer location and best arrival route will be displayed on the work mobile phone. After receiving the order, you need to call the customer as soon as possible to confirm the required information: the specific address and tell the customer the approximate arrival time.

If the driver doesn't grab the order within 60 seconds of ringing the bell, the system will automatically default that the order is overtime, and the order will be pushed to the service desk, which will be handled by the service desk staff.

Step 3: After the driver arrives at the customer's designated place and clicks I have arrived, he needs to inform the customer that he has arrived by phone immediately and inform the charging standard of the waiting fee by SMS.

Step 4: After meeting the customer, the customer should report the mobile phone mantissa to confirm the identity of the customer and avoid picking up the wrong person. After confirming the customer, you need to show your certificate. After confirming the driving vehicle, check the appearance of the vehicle. If there is any damage, please indicate it on the confirmation form.

Step 5: After getting on the bus, the driver needs to confirm the starting number of the odometer and fill in the confirmation form: basic information of the customer, appointment time, departure time, departure place, etc. , and ask the customer to sign at the customer confirmation office in the lower right corner. Before driving, he can show his business card to let customers know the products and price standards of downwind driving.

Step 6: After arriving safely, pay attention to parking safety, click the end of driving, show the odometer and driving expenses to the customer, and the driver fills in the rest of the confirmation form: mileage, waiting time, arrival place, waiting expenses, driving expenses summary, etc. (The starting price is calculated according to the customer's actual departure time; Waiting time is the cumulative calculation of waiting time before departure and during driving. )

Step 7: After confirming the charge amount with the customer, confirm the receipt and give it to the customer.

Step 8: collect the replacement driving fee and take the initiative to replace it.

Step 9: If customers need invoices, they need to provide them with hand-torn invoices or machine-printed invoices.

Step 10: help the customer lock the vehicle, close the doors and windows, and remind the customer to collect valuables.

Step 1 1: The driver clicks on the received cash to declare, indicating that the declaration has been completed.

This is the whole process of the downwind driver taking orders from the driver. You can refer to it