What should I do if my mobile phone can't receive SMS?

If you use a vivo phone, you can check and handle it according to the following methods:

Situation 1: Some short messages cannot be received:

1. Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Some security management software will intelligently filter the received SMS, so it is recommended to uninstall the application. These software lists are generally named as "XX housekeeper" or "XX security assistant";

3. If you just can't receive the short message from Apple's mobile phone, you can receive the information from other mobile phones. It may be because the mobile phone number was bound to the Apple device before, and the other party sent iMessage instead of ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Ask the other party to use test messages, such as sending: Hello, thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the message sent before may contain sensitive words.

In case 2, not all short messages can be received:

1. Try to switch flight modes, or restart the phone after triggering the network and try again.

2. The third-party SMS APP may have compatibility reasons, so it is recommended to use the SMS APP that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. It is recommended to put the SIM card on other mobile phones to receive SMS test. If you still can't receive the SMS, it is recommended to consult the operator's customer service.

4. Enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore.

Note: "Restore all settings" will not delete any data or media files, but only restore all settings of the phone (such as setting wallpaper, unlocking method, WiFi, default opening program, desktop layout, etc.). ), some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation. For the sake of data security, it is recommended to back up the mobile phone data in advance before operation. (You can go to Cloud Service-Device Cloud Backup-Backup Data Type-System Data-Back-Back up some backup system settings and desktop layout immediately; Cloud service-data synchronization-enable WLAN, Bluetooth, etc. Synchronize data to cloud services)

5. If the above methods can't be solved, please back up the important data of the mobile phone in advance and take it to the vivo customer service center for testing and processing.

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.