Five Skills of Handling Express Complaints

The five skills of handling express complaints include making complaints in Express official website, calling its official customer service hotline, calling the postal consumer complaint hotline, giving feedback through the complaint website of the State Post Bureau, reporting complaints through the official WeChat account and official website.

1. Complained at Express official website.

Open the mobile browser to find the courier official website you want to complain about, enter the main page of official website, then click online customer service to enter the dialogue interface with manual customer service, and add the appeal.

2. Call its official customer service hotline.

Find the express customer service hotline on the web browser, dial the complaint number, and transfer it to manual customer service for complaint feedback.

3. Call the postal consumer complaint hotline.

"12345" (the original hotline 12305 has been merged into 12345) to solve the problem. The online time of manual customer service is-8: 30 am-17: 30 am from Monday to Friday (Xinjiang 10: 00- 19: 00, Tibet 9: 00- 18: 30). )

4. Feedback through the complaint website of the State Post Bureau.

Search the "Complaint Website of State Post Bureau" in the browser, enter the homepage to complete the login, and fill in the complainant's personal information and specific complaint information according to the platform prompts.

5. Report complaints through official WeChat account and official website.

Open WeChat, search the official account of postal consumers complaining about WeChat, and click on the right to follow. Go to the homepage of WeChat official account, and after reading the platform prompts, click I want to complain in the interface.