12303 is the reporting hotline of the National Bureau of Letters and Calls

12303 is the reporting hotline of the National Bureau of Letters and Calls. The purpose of this special service number is the telephone number for the National Bureau of Letters and Calls’ complaint acceptance and inquiry service.

For petition matters accepted by the National Bureau of Letters and Calls that are within the scope of evaluation, the petitioner can receive text messages actively pushed by the National Bureau of Letters and Calls 12303 platform through his or her reserved mobile phone number, obtain the query code in time, and register Log in to the National Bureau of Letters and Calls portal to check the evaluation. For those who do not leave a mobile phone number, the relevant petition department will print it and inform it.

National Bureau of Letters and Calls

The National Bureau of Letters and Calls, a national bureau managed by the General Office of the State Council, is a department that handles letters and visits from domestic people and foreigners and ensures smooth channels for letters and calls, 2013 Starting from July 1, 2020, online complaints on the National Bureau of Letters and Calls portal will be fully liberalized. Other responsibilities include reflecting important suggestions, opinions and issues raised in letters and visits, comprehensively analyzing the information on letters and visits, and conducting investigations and research.

Propose suggestions on formulating relevant guidelines and policies, and coordinate and handle important cross-regional and cross-department petition issues. The public satisfaction evaluation will be conducted on the handling of non-confidential, signed letters, visits and online complaints accepted for the first time. The National Bureau of Letters and Calls will automatically send a query code through the 12303 SMS platform to the petitioners who are included in the evaluation and have provided their mobile phone numbers.