Mobile phone business satisfaction questionnaire?

Hello!

I'm a market researcher at the research network. In order to provide better service to our customers and promote the innovative development of mobile business, the organizing committee of the survey and Xuchang Mobile Company conducted this market satisfaction survey, and wanted to hear your opinions! This questionnaire survey is not a knowledge test. Just ask you to answer according to your actual situation. The organizing committee of the investigation will keep your basic personal information strictly confidential according to the relevant provisions of the statistics law. Please cooperate closely with our work! thank you

Requirements: Please fill in the blanks in the brackets (or tick the letter before the alternative answer).

☆ Personal basic information:

1. Your gender: ()

A, male B, female

2. Your age: ()

A,/kloc-under 0/8 years old b, 18 ~ 25 years old c, 26 ~ 35 years old.

D, 36 ~ 45 years old e, 46 ~ 55 years old f, over 56 years old.

3. Your education level: ()

A, high school and technical secondary school below b, junior college c, undergraduate course d, graduate student and above.

4. Your monthly consumption level: ()

I. Below 300 yuan

B, 300-500 yuan

C, 500__700 yuan

D, 700__900 yuan

E. Above E.900 yuan

5. Your monthly phone bill consumption level: () (including package fee)

A. Below 50 yuan

50- 100 yuan

C.100 ——150 yuan

D. 150-200 yuan

E. Above E.200 yuan

6. Which company's communication service do you currently use? ()

A. China Mobile

B. China Unicom

C. China Telecom

D, others

Mobile telephone service investigation

1. Compared with other communication operators, why did you choose China Mobile? ( )

A, the signal is good and the call is clear.

B. the communication fee is low.

C. business diversification.

D, there are many recharge discounts.

E, good service and convenient consultation.

F. Follow the crowd

2. What is your current business brand? ( )

A. gram weight

B. Shenzhouxing

C. m-zone

3. In which of the following ways do you get business information? ( )

I. Leaflets

television advertising

C, online media

D, business outlets publicity

E. Introduction by classmates and friends

4. Do you pay attention to business points? ( )

A. Pay close attention

B. concentrate

C. general

D. don't care

5. What kind of business is more attractive to you? ( )

First, the mobile phone prepaid phone charges

B, giving away Internet traffic

C, giving away phone bills

D, sending short messages

E. Free experience opportunities for new enterprises

F, extra points reward

6. Are you satisfied with the overall situation of mobile phone service? ( )

A, very satisfied b, satisfied c, average d, dissatisfied e, no feeling.

7. How convenient do you think it is to handle mobile business at present? ( )

A, good B, not bad C, average D, poor E, poor F, never used.

8. The mobile recharge method is very convenient. ( )

A, agree with B, disagree with C, need to improve D, feel nothing

9. What business is your phone bill mainly used for?

A. Speaking

B. SMS (MMS)

C. Mobile games

D. Other package services

10. Do you think the service you are using will increase your phone bill? ( )

A.No. B. No feeling. C.yes. D. I don't know

1 1. What service are you currently using? () (multiple choices)

A, color ring b, MMS

C, mobile phone newspaper D. Mobile phone mailbox

E. Weather forecast F. Mobile games

G, GPRS H. Music download

I. Fetion K. Mobile Payment

K, mobile phone binding service

12. What do you mainly do when surfing the Internet with your mobile phone? () (multiple choices)

A, watching news and pictures

B, chat

C. Download the picture ringtone

Watch TV and movies.

E, playing games

F, community interaction

G. Others

13. What functions are most important to you for 3G services? () (multiple choices)

First, video call

B, audio-visual entertainment (watching live streaming media, movies, etc. )

C. High-speed wireless Internet access

D, online games

E.GPS navigation

F. Electronic commerce

14. What is the biggest resistance that affects your use of 3G? () (multiple choices)

First, the tariff is too high

B. Replace the mobile phone

C, change the phone number

D, 3G technology is still immature in China.

E. 3G service is not required.

F, there are few 3G users around.

G. Others

15. What factors will affect your new business? () (multiple choices)

Do you need

B, price

C, mobile phone compatibility

D. advertising

E, use effect

F, after-sales service (renewal, etc. )

G. Is it popular?

16. Will you choose to use 3G service in the next year? ( )

17. Please write down the service provider you selected () and rate its service satisfaction () (0- 100).

18. Please write down your favorite general service () (such as Fetion).

Name: Contact information:

Statement:

1, one person and one piece of paper, and try to avoid group discussion to answer the questionnaire.

2. We will use your personal information and contact information to protect your privacy.

3. The final interpretation right of this investigation belongs to the investigation organizing committee.

On behalf of the investigation organizing Committee and the mobile company, I would like to express my sincere thanks to you again! Thank you for your cooperation and support!

Time and place of investigation: (to be filled in by investigators)