I often get calls from mobile customer service, asking to change the package. What are the benefits?

In our daily life, we often receive calls from mobile phones. Is it particularly annoying? I feel that they call again and again and disturb their lives. They all want us to change the set meal, which is full of hype. Are these packages really good? Actually, there are three advantages.

Benefit 1: the purpose of customer service calling is nothing more than for their own performance and interests. Why do mobile make all kinds of packages for the audience to choose, and why do those customer service people bother to call customers again and again to change packages? Many netizens said that with these achievements, it is also a helpless choice for customer service to call, all for work.

Even after calling again, she was scolded by the customer and told her not to call again, otherwise she would complain to him. However, even so, the customer service insisted on calling.

For them, when they meet customers in a good mood, they should speak politely. If they meet grumpy customers, they will scold them directly, and some even attack them personally. When they meet such people, they will still take the trouble to call, because this is their job. If they don't call, they don't behave. Even if customers are impatient with them, they must stick to it.

In addition, some customers agreed to do business on the first call in order to keep their old customers, but the service was suspended because of some things. They had to keep calling to ask questions and leave him there until he finished his work. In this way, they can take their own commission, and in order to create achievements on him in the future, they will call him as soon as there is an activity, and customers will become familiar as soon as they arrive, making it easier to develop into old customers.

Benefit 2: The competition among the three major operators is fierce. In order to retain existing customers, China Mobile will develop new customers. Mobile keeps introducing new packages in order to be favored by customers, especially in the case of greater competition. They are afraid that their existing customers will be poached by other operators. Although mobile is the boss of the three major operators, it cannot be taken lightly. Only by constantly innovating and benefiting the people can we get more customers.

As we all know, when shopping, we always buy cheap and easy to use first. For the high price, most people choose to give up. Therefore, China Mobile should develop new products, which are cheaper among the three competitive operators and let customers know that China Mobile is better.

The new package is really getting more and more favorable. Now the mobile package is more favorable, as long as 8 yuan every month. So, for mobile, do they make money with such a low package? First of all, the emergence of low-priced packages is mainly aimed at these three groups of people: the elderly, students and poor households. Because the elderly and students use mobile phones only to keep in touch with their loved ones, there is no extra internet fee, just for talking. Such a low package is the first choice for them, which just meets their needs.

Like many high-consumption packages, some poor households in mountainous areas can't afford them for the time being. In this case, the mobile package costs less, which is convenient for them to contact their relatives and friends without spending much money. Why not?

Mobile has done better than the other three operators in this respect, expanding consumer users. When you have regular users, you will call them and push new packages to them. After they have trust in mobile, they will be more interested in their own packages. Is the new package really cheaper and more practical than the previous package? In line with such problems, they are also willing to answer the phone of mobile customer service.

Benefit 3: the package is updated quickly, and some old packages have stopped. When many old packages are stopped, customer service also needs to keep calling customers and tell them to change packages. Although many people are tired of customer service, they are still interested in their own packages. Every time they receive a customer service call, should they hesitate to answer it? Will I miss the discount package if I don't answer it? So, to some extent, the new package is really good for customers.

For mobile, customer service keeps calling customers, which is also their normal business promotion. Now, every once in a while, Mobile will regularly launch new packages, such as sending broadband packages and sending call duration packages. Attract consumers through various activities. This kind of delivery activity is really very favorable for customers.

For example, some people can get 100M broadband when they spend a month in 38 yuan, and even if they don't have broadband, they can spend a month in 38 yuan, so they can give it to customers for no reason. For customers, a month's broadband of 100M is also very lucky. In addition, every household needs to surf the Internet now. In the past, mobile phones only had a monthly subscription, excluding broadband. If you want to have traffic, you have to renew your broadband subscription. So as soon as the new subscription comes out, they are willing to change it.

Many people will say that although mobile customer service has been calling themselves, they are still willing to answer. As soon as they hear that there is a set meal that suits them, they will talk about it on the spot and change it, which is very convenient.

Before changing a package, or adding a new package, you have to go to the mobile business hall, which is time-consuming and laborious. But it's different now. Calling us by mobile phone can not only know what new packages are available in time, but also change packages for ourselves, which is very beneficial for customers. Therefore, for most people, they are happy to answer customer service calls.

There are still many people who are very tired of customer service, and some directly attack the language, threatening them to stop calling to disturb their lives and are not interested in the package. I think moving and changing bags is asking for money in disguise.

There are still many people who are very tired of customer service, and some directly attack the language, threatening them to stop calling to disturb their lives and are not interested in the package. I think moving and changing bags is asking for money in disguise.

In fact, many customer service people will respect customers' wishes when they speak. They will not force customers to change their packages, nor will they deduct phone bills for no reason. What many people are afraid of is whether the customer service will change the package at will when telling their service number. Or buy a lot of unimportant features.

If you really do this, it is not good for customer service. When customers find that they have been charged for no reason, you can complain, so that you will not only get no performance, but also be fined.

To sum it up. However, it is worth mentioning that there are a large number of fake phones now. Many scammers, the number they dialed, also shows mobile customer service. I don't know how they do it, so be very careful when you speak.

Maybe many people are skeptical about the calls from mobile customer service, think they are liars, and treat them badly. How can we judge whether it is true or not? When the other party asks you to remit money, ask you to pay, or ask you to provide identity information, you should flatly refuse.

When answering the phone, if you find that there is a very favorable package, but you are afraid to tell others the service number easily, in this case, you can take the initiative to call the mobile customer service, so that there will be no mistakes. If you have enough time and energy, you can also go to the on-site mobile business hall to handle business. When some wrong operations lead to deduction, you can also protect yourself by moving, and moving will also return the wrong deduction to you in full.

Our living conditions are getting better and better, and mobile phones have become an indispensable daily necessities for everyone. With regard to mobile phones, everyone's demand is also increasing. You can talk to mobile customer service and give them their own opinions, which is also very beneficial to mobile. They will make new packaging according to customers' needs.