The takeout “sealing” order is coming, has your city implemented it?

Since the launch of the food delivery platform, food delivery has become an indispensable part of the lives of more and more urban residents. However, in recent years, there have been more and more disputes caused by food delivery. In December 2021, the security guard of a community in Wuhu, Anhui Province checked the surveillance and found that the takeaway boy had urinated in the takeout ordered by the customer in the elevator room. time worries.

On March 1, 2022, Zhejiang Province issued regulations requiring merchants to seal food when taking out food to ensure that the food packaging cannot be opened during the delivery process. On April 1, Beijing also Relevant regulations have been introduced requiring sealing for takeaways. Is sealing for takeaways really useful? Does sealing protect consumers, the delivery guys, or the delivery platform? In today’s program, I want to talk to you about the topic of takeout food safety. The program is very exciting, so don’t leave.

On March 1, 2022, Zhejiang Province, as the most developed e-commerce province in China, officially implemented the "Zhejiang Provincial E-Commerce Regulations". The regulations stipulate that from March 1, takeout merchants should operate In a prominent position on the user information page, the on-site conditions of food processing and production are disclosed in real time in the form of video, and seals are used to seal the delivered food. For merchants that do not use seals, consumers can reject the food and report it to market supervision and management. The department will supervise the merchants and order them to make corrections within a time limit. If they fail to make corrections within the time limit, they will be fined. In addition, the regulations also stipulate that if the food delivered does not use a seal, the delivery boy has the right to refuse delivery and can leave a voucher through photos, videos, etc.

Coincidentally, Beijing has also promulgated similar regulations. Starting from April 1 this year, Beijing's "Online Catering Services and Catering Safety Management Specifications" were officially implemented. The specifications clearly require that the packaging of take-out food should be used after opening. For irrecoverable seals or disposable packaging bags, takeout delivery boxes must be disinfected at least once a day. During the delivery process, delivery personnel should not open food packaging. If food contamination occurs, delivery should be terminated.

Takeout sealing refers to the use of sealing signs by catering businesses to seal takeout packages. Meal seals are made of special materials and cannot be reattached once opened. That is to say, after the sealing process is adopted, after consumers receive the takeout, it is easy to judge whether the takeout has been opened during the delivery process, thus ensuring the safety of consumers' dining, especially preventing the food from being opened during delivery. Contaminated during delivery.

The relevant legislation of Zhejiang Province and Beijing City has considered new situations and new problems and proposed new methods.

In recent years, takeout has become a new trend in urban dining culture. Especially after the outbreak of COVID-19, many people are as dependent on takeout as patients are on medicine. Without takeout, many cities Young people don’t know how to live.

Food delivery is becoming more and more common, giving birth to a new industry - food delivery riders. According to relevant data, the number of registered food delivery riders in the country has exceeded 13 million, accounting for almost 10% of the country's population. 1%. This kind of work, which relies on selling time and physical strength to earn income, has given many people the ability to support their families. At the same time, it has also caused controversy due to the exposure of related incidents.

In September 2019, a delivery boy in Shanghai caused a dispute because a customer was unwilling to go downstairs to pick up the food. The delivery boy took a video and insulted the customer, and while he was insulting, he poured food into the food. Spitting caused concerns about the safety of takeaway food.

In August 2021, a video in Yulin City, Guangxi caused heated discussions. In the video, a deliveryman claimed in the WeChat group that he had added "rat feces" to the milk tea, sugar water and other foods he delivered. and "Urine", which is not only unapologetic, but even a little triumphant.

In December 2021, a video in Wuhu, Anhui, of a takeaway boy suspected of urinating into a customer’s meal, caused controversy. The video showed that the takeaway boy unbuttoned his pants in the elevator hall, suspected of He peed into a customer's meal and didn't forget to pick up the takeaway and shake it up afterwards. The scene was unbearable to watch. After the video was exposed, the customer immediately called the police and said that he had eaten the takeaway Malatang. Subsequently, the deliveryman was sentenced to 14 days of administrative detention by the police for causing quarrels and causing trouble.

During the food delivery process, there is a dispute between the customer and the delivery person. If there is no seal, the delivery person can easily retaliate by contaminating the meal. Not only that, there are also many problems with storage during the delivery process. .

In August 2021, Shanxi Taiyuan Daily conducted a market survey on delivery boxes for takeaway riders. The survey results showed that most of the takeout delivery boxes were dirty, damaged, and had not been disinfected frequently. Due to compliance with standards and the accumulation of debris other than food, good food entering the delivery box is like entering a trash can, and food safety cannot be guaranteed at all.

As a consumer, I strongly agree with relevant departments to introduce relevant laws and regulations as soon as possible to restrict the behavior of takeaway riders. Zhejiang Province and Beijing have issued takeout sealing orders, which not only protects consumers’ food safety , conversely, it can also reduce conflicts between customers and delivery staff during the food delivery process, which is also a protection for delivery staff.

Zhejiang Province’s takeout order has been implemented for more than a month, and Beijing’s order has also been officially implemented. So, how is the market implementation?

On the afternoon of April 1, relevant media in Beijing conducted interviews with a number of takeaway riders on the streets of Beijing, and conducted on-site surveys of several takeaway merchants. Judging from the results of the survey, the implementation of the new regulations The situation is not optimistic, and there are problems such as insufficient information disclosure and asymmetric information between riders and merchants.

Some takeaway riders said they were aware of the takeout sealing order and believed that this was a sign of responsibility to consumers. Without this seal, takeout would not be allowed. Some riders said that the sealing order was implemented last year, and now some merchants can do it, but some can't. There are no unified management standards for food delivery platforms; some riders said they were not aware of the order, and thought that even if it was implemented, , the sealing order has nothing to do with the rider. The food delivery is anyway what the merchant gives us, and we give it away.

At the level of takeaway merchants, some merchants said that the sealing order has been implemented, and the food packaging currently purchased is single-use packaging. Many merchants also said that they have not received the news. If there are indeed relevant regulations, Meituan and Ele.me should notify us.

Judging from the results of the above field survey, as the core role of food delivery platforms in connecting consumers, merchants and riders, after the introduction of the food delivery ban order, the platform's work is still insufficient.

Most of the food delivery platforms represented by Meituan and Ele.me use the guise of flexible employment, but actually use outsourced workers to sign labor contracts with food delivery riders through third-party companies. This method , not only allows the platform to avoid the professional responsibility that food delivery riders should bear when they encounter occupational injuries, but also avoids the responsibility of the food delivery platform when there is a conflict between consumers and food delivery riders.

Taking Meituan as an example, from 2021 to 2022, domestic Internet platforms will be subject to strong government supervision, and most of them are undergoing internal adjustments and optimizations. Layoffs by Internet companies are no longer news, only Meituan The group will strongly expand its enrollment by more than 50,000 people in 2021, becoming the only one among Internet companies.

Meituan’s strong recruitment expansion has great ambitions to monopolize the domestic takeout market. In 2021, according to the operating data released by Alibaba and Meituan, Meituan’s operating income from the catering takeout business has already That’s about three times that of rival Alibaba’s Ele.me.

On March 25 this year, Meituan released its 2021 annual report. According to this poorest annual report in history, Meituan’s net loss for 2021 reached 15.6 billion yuan. According to the information disclosed by the company, the loss An important reason is the increase in the cost of delivery riders.

In 2021, the food delivery business contributed 96.3 billion yuan in operating income to Meituan, making it the largest business segment. Among them, the cost of food delivery riders reached 68.2 billion yuan. Although the food delivery business created a net profit of 6.2 billion yuan for Meituan in 2021, it still cannot withstand the failure of investment in new business sectors such as community group buying.

However, as a consumer and an investor, I am very confused about:

First of all, Meituan’s food delivery business has made a net profit of 6.2 billion yuan, why does Wang Xing still Complaining that there is no money to pay social security for food delivery riders, the loss of the company does not mean the loss of the business. You can't let the profitable business subsidize other losing businesses, and ultimately give up the humanistic care for the company's employees.

Secondly, consumers have received fewer and fewer platform subsidies in recent years. As the number of riders increases, it has become increasingly difficult for delivery riders to easily earn more than 10,000 yuan a month without carrying takeout boxes. It is difficult to generate high income from a single order. On the other hand, catering merchants must give the platform a commission of at least 20% for every sale. It seems that no one, including consumers, takeaway riders and catering merchants, has made a profit. Then, when the money comes Where did it go?

The food delivery sealing order is a good thing. It protects consumers and food delivery riders, but it cannot be a tool for food delivery platforms to avoid their responsibilities and obligations. I call on everyone to strengthen the supervision of food delivery platforms and stop letting capital earn money. He made money and gained fame.