How to inquire about high-speed rail tickets

Abstract: High-speed rail ticket refers to the ticket certificate that you can take the high-speed rail train. Train tickets are generally red and high-speed rail tickets are generally blue. Buying a high-speed rail ticket generally requires a real name, and the ticket will have a personal name and ID number. This paper introduces some common sense about high-speed rail tickets and answers to questions about high-speed rail tickets, hoping to bring help to everyone. First, the high-speed rail online ticket booking process

Step 1: Login

Log in to the website with a successfully registered and activated user name and password.

Step 2: Ticket inquiry

Click on the air ticket reservation to enter the air ticket inquiry interface, enter the filter conditions, and inquire about the planned itinerary of the remaining air tickets.

Click the "Booking" button of the selected train to enter the booking interface.

Step 3: Book tickets

In this interface, you can select from common contacts or directly enter passenger information, and you can also change seats, ticket types and ticket numbers. After filling in the identity information, click "Confirm" to apply for a ticket and enter the order confirmation interface.

Step 4: Order Confirmation

Passengers check the successful ticket information, click "online payment" after confirmation, and enter the online banking selection interface.

Step 5: Online Banking Selection

Select a specific online bank and enter the online banking interface.

Step 6: Online banking payment

Step 7: Payment is successful

1. Online banking prompts successful payment.

2. The ticketing website prompts that the payment is successful.

3. Prompt for successful ticket purchase

Second, the high-speed rail ticket refund and handling fee

In 20 17, the pre-sale period of railway tickets was advanced to 30 days, and a new policy of returning and changing tickets was implemented.

The refund fee is as follows:

1. According to the policy of refunding tickets step by step, no refund fee will be charged if the ticket is refunded more than 15 days (excluding) before driving.

15 days (excluding) means more than 360 hours (15×24 hours) before driving. For example, passengers who buy a train ticket departing at 3 pm on February 4 are free of charge before 3 pm on the 20th, but they will be charged a refund fee of 5% after 3 pm.

2. Refund fee of 5% of the fare will be charged if the ticket is refunded within 48 hours to 15 days before driving.

3. Refund fee of 10% will be charged for refund within 24 to 48 hours before driving.

4. If the ticket is refunded within 24 hours before driving, a refund fee of 20% will be charged.

New rules for high-speed rail refund

1. When passengers can't take the bus at the bus stop, date and train number specified by the ticket, they should go to the station to apply for an early or delayed visa before the driving time specified by the ticket. Under special circumstances, it can be handled within 2 hours after driving with the consent of the stationmaster of the ticket purchase station or ticket collection station; Passengers with EMU train tickets are not restricted to change to other EMU trains within 2 hours after driving. Group passengers shall not be later than 48 hours before driving.

2. During the pre-sale period of ticket sales at the station, the station should handle it, recover the original ticket and replace it with a new ticket, and mark the words "original change" on the ticket face of the new ticket (under special circumstances, mark the words "no refund after change after driving" when changing the ticket at the ticket purchasing station or ticket collecting station); If there is checked baggage in the original ticket, the words "checked baggage in the original ticket" should be marked on the back of the new ticket, and the station name stamp should be affixed.

Third, the high-speed rail change method and change regulations

Change visa online

I bought the ticket online, but you haven't picked it up yet. Then, you can change your ticket by computer more than 2 hours before departure. As long as there are tickets left after changing the train number, if the amount is inconsistent, it is necessary to pay again, and the original ticket purchase money will be returned to the previously paid account.

The steps of online change are as follows:

1. Log in to the website and log in to your account.

2. Select the completed order (change/return) and click Change.

Choose the date and train number that you need to change trains.

4. Fill in the verification code and submit the order. That is, the change is completed.

Change visa window

If you have already picked up the ticket, you can only change it at the window of the station with your ID card and ticket.

Air ticket change regulations

1. Friends who can't take the bus according to the specified time, date and train number can only change their tickets once.

2, more than 48 hours before driving, you can transfer to other trains during the pre-sale period. (Remember more than 48 hours, excluding 48 hours)

3. Within 48 hours before departure, you can change to other trains before departure or change to other trains after departure until 24:00 on the ticket date. Simply put, you can't choose tickets with a coupon date of the next day or later.

Driving can still be changed, only on the same day. And this change can only be made at the station window. And this changed ticket is non-refundable.

If you have changed your ticket to the station, you can't change it.

Matters needing attention in ticket exchange

1. To buy tickets at the station ticket window, you can only change your ticket or refund it at the station ticket window.

2. If you have already picked up the ticket, you can only bring your ID card to the station window for change or refund.

Many people say that the train was changed before it started. In fact, this statement is incorrect. It has already started, but you can't catch it. You can also change it. For those who are not familiar with the change of visa, you still need to read it carefully to avoid wasting too much time and energy on the change of visa.

Fourth, three situations of high-speed rail tickets.

1. I lost the ticket I bought in advance before getting on the bus and need to reissue it.

Passengers should buy tickets separately if they lose their tickets. On the train, if you miss your station (when you can't tell the difference from the train departure station), you will be charged the fare and handling fee. When passengers find the original ticket after making up the ticket, they can go through the refund formalities at the bus station according to the regulations; On the train, you should take the initiative to declare to the train conductor that the train conductor will prepare the passenger record and give it to the passengers before arriving at the station as the basis for requesting a refund. Check the refund fee for refund. Passengers who make up their tickets after arriving at the station will not be refunded.

2. I didn't buy a ticket, but when I got on the bus, the high-speed rail needed to check in or check in halfway. In that case, I'll make up the ticket.

This situation is generally rare on high-speed rail, but it is no exception. If there is no staff to make up the ticket after boarding the high-speed train, in this case, passengers need to contact the conductor within 20 minutes of boarding, and the conductor will report to the conductor. For example, you take a high-speed rail ticket in Changsha, and you leave the station in Wuhan. Automatic ticket checking will give an alarm when leaving the station. You have to make up the ticket then. Another is that there is a ticket replacement point at the gate of the ticket inspection station when leaving the station. You can make up the ticket there. But both need to be supplemented. So it's best to buy tickets in advance, of course, it may be difficult to buy tickets on holidays. However, Bao Xiao suggested that for the sake of everyone's travel safety and reducing unnecessary troubles, it is best to buy tickets in advance, instead of getting on the bus first and then making up the tickets.

Because there is no ticket at the station you want to go to, you can change trains halfway or extend the number of trains to buy tickets.

When passengers request to cross the station to continue riding before the ticket arrives at the station, the train with capacity should be handled, and the fare and handling fee for the cross-station section should be charged.

That is to say, this situation is generally ok, but there is a handling fee. If the time between your trains is tight, you don't have to leave the station, but you may not be on a platform. You need to ask the station staff, say hello, and they will usually answer you. In addition, you should declare that there is no ticket within 20 minutes after getting on the bus, and make up the ticket as soon as possible, otherwise it will be treated as evasion.

5. What should I do if I forget my ID card for the high-speed rail ticket?

Those who forget to bring their ID cards can apply for temporary id card at the temporary handling point of the railway station. Then pick up the ticket with temporary id card.

How to handle temporary id card?

When handling, you must meet one of the following conditions, and please bring a one-inch photo:

1, the household registration certificate issued by the local public security organ.

2. The school confirmation letter issued by the student traveler.

3. Servicemen of the China People's Liberation Army and the Armed Police Force hold letters of certification issued by their units.

4. Foreign tourists hold confirmation letters issued by local embassies and consulates.

5. Passengers who purchase tickets with other valid documents hold the confirmation letter issued by the issuing department.

I can prove my identity in other ways.

Please confirm that the contents of the certification letter include the passenger's name, gender, date of birth, place of origin, valid ID number and other information, and affix the official seal of the certification unit. If you lose your valid ID card after purchasing the ticket, please confirm that the contents of the certificate letter are consistent with the passenger identity information recorded on the ticket face.

The temporary identity certificate of passenger train ride is only used by passengers for ticket purchase, refund, transit visa, ticket verification and ride. Please take good care of it.

When all stations in the same city are registered in real-name registration system, the temporary identification of passenger trains can be universal.