How do mobile companies complain about arbitrary charges and which departments should they report to?

Complaint Mobile Company complained to Ministry of Industry and Information Technology through 12300.

12300 is the special service number of the telecom user complaint acceptance center of the Ministry of Industry and Information Technology. On September 9, 2020, the Ministry of Industry and Information Technology announced the integration of the telecom service complaint hotline and the network defect and spam reporting hotline into the public service telephone platform of the Ministry of Industry and Information Technology 1238 1 hotline.

On the basis of 1238 1 system and communication platform, the "No.1 foreign service" is realized by integrating three government hotlines: 1238 1 and1232, and online intelligence is carried out synchronously for 7×24 hours.

It should be noted that when you complain to 12300, you must leave your name, address, telephone number, postal code, etc. Complaint initiator, and clearly state the complaint requirements, reasons, factual basis, etc.

Conditions for calling 12300

Consumers who use mobile phones or fixed-line phones can call the toll-free complaint number "12300" if they don't get a reply within 15 working days or are not satisfied with the handling results.

However, the telephone dispute occurred more than five months after the complaint, and other complaints occurred more than two years after the complaint, which may not be accepted.

The Ministry of Industry and Information Technology reminds users that if personal information is found to be leaked or maliciously deducted, they can complain to relevant enterprises or report to telecom management agencies when handling telecom services, using telecom and Internet services and downloading mobile phone application software through physical or Internet channels.