There are no customers who can’t close a deal, only people who can’t close a deal

There are no customers who cannot close a deal, only people who cannot close a deal

There are no customers who cannot close a deal, only people who cannot close a deal. The sales industry is diverse, and sales in each industry face people Basically, they are all the same. We need to understand a customer to win their favor. There are no customers who can't close a deal, there are only people who can't close a deal. Let's see how they do it. There are no customers who can't close a deal, only people who can't close a deal 1

1. You are the representative of the corporate image

Every move of an employee outside the company is made by outsiders. It affects the image of the company in the eyes of employees, and the image of employees is also the image of the company.

Especially in the eyes of customers, the feeling of confidence that employees give customers is just like the feeling of company strength that an enterprise gives customers. The conversation of employees affects the credibility of the enterprise.

If an employee uses foul language when communicating with customers, customers will be half suspicious of what the employee says, and the customers may have opinions about the company, etc.

2. Learn to stand in the customer’s shoes

You have to think from the customer’s point of view. The ancients said: “Don’t do to others what you don’t want others to do to you.”

See the world through his eyes, think about problems from his heart, think about what kind of treatment he wants, and what kind of expression he longs to see. Give him the treatment he wants.

Compare yourself to others, double the service you want to receive, and you will know what to do.

3. Spend more effort on those dissatisfied customers

"Thank you for letting me know", this is how you should respond to a complaining customer.

In fact, some studies show that only 10% of customers who are dissatisfied with your company say nothing but still come back to do business with you in the future! On the contrary, 90% of customers who complain that they are dissatisfied eventually receive compensation and satisfactory service, and they will remain your customers.

4. Say "we" more and less "I"

When a salesperson says "we", it will give the other party a psychological hint: the salesperson and the customer are together. , is to think about the problem from the perspective of the customer. Although it is only one more word than "I", it is a bit more intimate.

5. Maintain the same rhythm of conversation

That is, "talk to whomever you meet". If the customer speaks slowly, you should also speak slower. If the customer belongs to that You are quick to think and eloquent, and you also have to keep up with the rhythm of your customers. Many times when you meet customers, they are older and cannot keep up with your thinking. They have no idea what you are talking about, which can easily arouse customer resentment. So be sure to maintain a consistent rhythm of conversation.

6. Don’t answer the phone when talking to customers

Salespeople don’t have many things but make many phone calls. When we communicate with customers, we will formally ask the other party before answering the phone. If you allow it, generally speaking, the other party will graciously say that it’s okay. But some customers still mind, so salespeople never answer the phone during first or important visits. If the caller is really an important person, you should hang up quickly after answering the call and wait until the meeting is over before calling again.

7. Always put down the phone later than the customer

Salespeople are under pressure and their time is precious, especially when talking on the phone with familiar customers, it is easy to make this mistake. I was joking with the customer and hung up the phone before the other party hung up the phone without saying a few words. The customer must be unhappy. Always put down the phone later than the customer, which also shows respect for the customer.

8. Don’t give up any customer

Feng Feilian’s return tells us:

1. Don’t give up any customer easily, even if he is already elsewhere

2. Any customer who has made a deal elsewhere may one day make a deal with you again;

3. Maintaining old customers well is better than blindly developing new customers. more important. Whether you love or hate, there is always a chance of rekindling old feelings if you keep in touch.

As Dean Chen Fei said: To do sales, you must have the spirit of persistence!

Dean Chen Fei of Tianxin College

9. Carry a notebook with you

When visiting customers, there will inevitably be some new needs or information that need to be recorded. Do you carry a notebook with you? , will give people a professional feeling. Carrying a business card with you should be a professional habit of an excellent salesperson. Sell yourself first and then sell the product.

10. Don’t be afraid to say you’re sorry

When customers talk about their problems, they are waiting for a clear and human response that shows you understand them.

If you directly face a customer complaint, it is best to express your apology first. If you want to apologize in a personal name, you must be more sincere.

Remember, don’t be afraid to say sorry, you have nothing to lose!

11. Pay attention to customer satisfaction

Customer satisfaction strategy usually takes into account factors such as what customers need and want from the perspective of product functions to lead the functional development and iteration of products.

In the process of measuring customer satisfaction, people usually focus on products and services, and what ultimately improves may only be the standards of products and services. Only when the customer is satisfied will they continue to support you, and the resources behind the customer will be willing to introduce you to you.

12. Give, give, give again

When we communicate with customers, some customers often ask what to give and how to give. Customer Q&A reflects the customer's own needs and preferences. It can be seen that a good start is to provide customers with something. What to offer customers? Giving is a kind of service and an explanation, giving the customer an explanation of what he cares about.

Therefore, as a successful salesperson, please remember to never ask for anything from the customer, even an answer.

Never ask a customer first: "What do you need?"

Always remember: give, give, give! Instead of asking for it!

Dean Chen said: Don’t think about asking for anything from customers, but continue to create value for them.

13. Thank you, thank you, thank you again

You must know: No amount of thank you to your customers is enough. But unfortunately, words such as "thank you", "it's an honor" or "please" are used less and less in business. Please use these words as often as possible, and use "thank you" as your communication with customers. The most commonly used words in .

Please mean it sincerely, because it is customers, you, me and others who have this job today. There are no customers who can't close a deal, only people who can't close a deal 2

There are no customers in this world who can't close a deal, there are only customers who you don't understand well enough

His starting price for a haircut is 3800, and he stipulates it himself, I had one haircut in the morning, one in the afternoon, and one in the evening. Then I went to see him for a haircut. I said you can get a haircut, but he said I was in a bad mood right now. I wanted to adjust my mood first. He listened to MP3 to feel better, haha. , countless singers and artists come to him for haircuts. Anyway, I only treat three people a day, and I can only make appointments 10 days and a half months in advance. What I mean is that the barber can have a certain level, whether he has better skills or he can understand. What is this customer thinking? A barber who can quickly determine the customer's hair shape, identity, feeling, and temperament will become a first-class barber. Anyone with high skills alone can be considered a barber after a lifetime of haircuts.

If you sell clothing, carpets, chemicals, home appliances, including building materials, 10 years of sales are still not ideal. Let me tell you now, you have entered the realm of a craftsman and have no intention to understand it. Today, we can quickly understand what customers feel and feel, so we should forget about the product before speaking. First, find out what type of person the customer is. If he is a cost-oriented person, then you should tell him benefits. He said that benefits are the highest virtue in life, and waste is It’s shameful. If you are a person of quality, you will say that in life, only the money you spend is yours, and what you don’t spend is other people’s. Then tell him that there are two major sorrows in life. Article 1: When you die The money has not been spent; No. 2 is that there is not enough money to spend before death.

Cooperative type, rebellious type, after saying this sentence you will know: In the past 10 years, I have offended half of the customers and wasted half of my energy every day. What does it mean? There are two types. One kind of customer is the cooperative type; he is used to it. If you say this color is popular, he will say it is. But what some customers say: I don’t think that is the case. That is to say, there is a kind of person who, no matter what you say, he will Just say no. If someone says whatever you say, he will say yes. So listen now, do you think that from children to adults, in today's era, are there more cooperative people or rebellious people?

So just after talking about a and b, you will know: When living in a shopping mall and in the world today, do you need to be very careful, or do you need to be very methodical? I have carefully understood these strategies and understood the customers, so you should listen to this sentence first. There are no customers in this world that cannot be closed, only customers that you do not understand well enough.

Self-judgment type, external judgment type: what do they mean? There is a kind of customer he likes, who has the final say? Make your own decision. There is a kind of customer who always wants to ask others when buying products. I just asked successful people how they usually choose. All successful people are definitely self-judgment, that is, they are very independent, especially a woman. Successful women like to go shopping by themselves. , so I will tell you that in any industry, as long as a woman goes shopping by herself, I will tell you first, she is a 10,000% self-judgment type, and she does not need to think about self-judgment type.

I went home for dinner in the evening. I was very busy today. After dinner with my husband, you must not say this. You said to my husband that I worked late and overtime. You put away all the pots and pans in the house. Now, if you say this to your husband, will he be able to do it? You see, all the ladies know that they can't talk anymore. Now I will teach you how to deal with your husband. Men should cover their ears first. That is to say, if you know that your husband will be rebellious today, you will finish your meal today and say: Husband, you Never pack things away. Wait for me to wash the pots and pans when I come back. I will go to work overtime. No matter what time I come back at 11 o'clock, I will wash them at 11 o'clock. Don't move. Then you turn around and go to work overtime. When you come back, your husband cleans up everything, because what type is he? Rebellious type.

The theory of Joe Girard, the greatest salesman in the world: 1. The only product you sell in your life is yourself; 2. Real sales begin after the transaction is completed; 3. Sales is definitely not Lower your identity to please customers, but give reasonable advice like making friends. You just need it, and I am just professional; fourth, sales, but also be good at learning from everyone; fifth, be focused and always think about how to beat yesterday of myself.

As the world changes, if you remain unchanged, you will be eliminated. Kerosene lamps disappear as soon as electric lights appear, matches appear and disappear again when lighters appear, text messages appear on WeChat and no one can send them, and traditional business becomes difficult to do when e-commerce appears. Well, it’s not that others are taking away your business, it’s that we know how to accept new things. Society is always changing. If you don’t take the initiative to change, the world will eventually change you.

If you are a newbie and do not place orders, you must learn these few points: First, you must be familiar with the professional knowledge of the product; second, you must carefully post every post in your circle of friends, and your circle of friends must not focus on building products, but must create Personal brand; third, insist on adding people every day to attract traffic; fourth, practice eloquence and be familiar with the chat process; fifth, classify friends and actively chat with them every day; sixth, interact more with friends in the circle of friends , to increase exposure.

What should you do if you encounter a counteroffer from an old customer? When a customer says that I am an old customer, can I get a better discount? The wrong answer is: This price is only for old customers, and no one else can enjoy this price; the correct answer is: It’s really good. Thank you for your support for such a long time. However, I am really sorry about this. I hope you can understand. Let me give you one more gift. Do you think that is okay?

How should I post to the salesperson’s Moments? The protagonist in the circle of friends is never the product, but yourself. Before selling products, you must first sell yourself, and then show your charm in the circle of friends. If you have goods, you have positive energy and a responsible attitude towards people and things, so that you can Customers understand you, recognize you and show your changes, including changes in your values, life, income, and network. Let customers know that you are a person who is always growing and a trustworthy person. .

How to introduce yourself? Let customers remember that no matter what occasion you introduce yourself, we can divide it into four parts if the time is long or short. First, who am I? Where do I come from? Secondly, why do I appear on this occasion? Third, what value can I bring to everyone; fourth, what kind of support do I hope to get from everyone.

The secrets of sales champions: 1. Praise more to vain customers; 2. Ask more for advice from self-proclaimed customers; 3. Give more gifts to customers who are greedy for petty gains; 4. Hesitant customers 5. A cautious customer should help him do the analysis; 6. A sophisticated customer should not be wordy; 7. A rational and sophistic customer, don't talk too much. Have you learned this?