What's the matter that vivo smartphone can't receive SMS?

If the mobile phone can't receive SMS or MMS, you can check it by the following methods:

1. Some SMS/MMS messages cannot be received.

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is any third-party housekeeper software to intercept SMS/MMS.

Some security management software will intelligently filter the received SMS/MMS, so it is recommended to uninstall this application. The list of these softwares is generally named as "XX housekeeper" or "XX security assistant";

Please check if you just can't receive the SMS/MMS sent by Apple.

If you just can't receive SMS/MMS sent by Apple's mobile phone, you can receive messages sent by other mobile phones. It may be because your mobile phone number was bound to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the content of SMS/MMS contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use test SMS/MMS, such as sending: hello, thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the SMS/MMS sent before may contain sensitive words.

Second, I can't get any short messages.

1, you can try to switch flight modes, or restart your phone after triggering the network and try again.

2. The third-party SMS/MMS App may have compatibility reasons, so it is recommended to use the SMS App that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. It is recommended to put the SIM card on other mobile phones to receive SMS/MMS test. If you still can't receive SMS/MMS, please consult the operator's customer service.

4. Go to Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings and follow the onscreen instructions.

Note: Restoring all settings will not delete any media files, but only restore all settings of the phone. Some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation.

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