Why pay the round-trip postage yourself?

How does the seller bear the postage for returning goods if there is a problem?

First of all, you should clearly determine that the core of the postage bearer is based on "who is responsible for the return, who will bear the return postage"

Platform rules

For example, the goods have quality problems, defects, or are inconsistent with the picture description, or the seller sends the wrong goods. If you buy white, you will receive black, and if you buy 40 yards, you will receive 42 yards. These are the responsibilities of the merchants. At this time, when we apply for a refund, we should not choose the reason for the refund according to the actual situation. After passing, the system will automatically determine the postage payer. If you choose to return the goods without reason, the responsibility is not on the seller.

Commodity defect case

Then when I applied for a return, I chose the quality problem, and the seller will definitely not pass it on to us. He will talk to you privately and ask you to change the reason for refund, and change it to dislike, don't want, and have no reason to refund. After the change, he will give you a refund immediately. Let's first analyze why the seller wants us to change.

Proof of the seller's change of reason

On the one hand, the return caused by commodity problems has a great impact on the store (weight, ranking, score), and then the postage for the return needs to be borne by the seller. It is not impossible for him to change the reason, provided that you negotiate the postage with the seller first. If he is willing to bear the postage for returning the goods and has a good attitude, we can also change his reasons, but we must remember to keep the voucher of the chat record to prevent him from denying it when we find the seller. We can also contact the platform customer service with the evidence to get the postage back. Everyone here should understand that the postage for returning goods is generally paid in advance by our buyers, and then refunded by the sellers. It is clear that the postage is borne by the seller, and the order will not be returned until it reaches us.

When returning the goods, you should keep the courier, including the postage payment voucher, to prove how much you spent on returning the goods. It is very important to fill in the courier form on the platform after returning the goods. Otherwise, the seller has no entrance to give you a refund. Many friends just forgot to fill in the order number, which led to the system shutdown and refund. If you pick up the goods at home, the courier will fill in the order number for you, but you should take a screenshot of the mailing list in the mailing record for later use when refunding the postage.

Express bill

payment voucher

After returning the goods, you can contact the platform customer service to help us handle the postage! We need to provide a receipt to pay the postage, or a chat record that the seller promised to refund the postage. After verification, the platform customer service will help us freeze the seller's postage deposit, and the postage will be automatically returned to our account after the seller confirms the receipt refund.

The postage has been refunded.

No certificate was reserved.

The seller contacted us by phone or induced WeChat (the voucher cannot be the chat record of other platforms) to change the reason, and promised to refund the postage. Everything was fine on the phone at that time, but in the end, many people broke their word. Usually, if you don't have the habit of telephone recording, it is difficult to save this voucher. Of course, only small shops dare to do so. He concluded that we didn't keep the voucher. We don't have to worry about complaints when we encounter such unscrupulous merchants. Because there is no certificate in hand, the complaint will fail. It is easy to irritate him when complaining, and he is likely to do something that will make him more headache. Any SMS bombing and threats can be avoided. Don't bring yourself unnecessary trouble. We will first find the platform customer service to deal with it and feedback the real situation to the customer service. Generally, the postage is below 30, and the platform can help us apply for compensation and reduce our losses.

Related Q&A: Do I have to pay for the return? Take Huawei P40 as an example. EMUI 1 1 system and mobile phone Taobao 9. 17.0 version, it depends. If the user has freight insurance, the insurance company will compensate the buyer for the return freight within 72 hours after the refund is completed. The buyer is.

Tips for using Taobao: You can choose to delete the unused address of mobile phone Taobao. Specifically, after opening the mobile phone Taobao, click to switch to my Taobao page, open the settings option, open my delivery address on the Taobao settings page, find the delivery address to be deleted, click the edit option at the back, and then choose to delete the delivery address after entering.

The mobile phone number of the mobile phone Taobao binding account can be changed. Just open my delivery address on the Taobao Settings page, find the delivery address to delete, click the edit option at the back, and then select Delete the delivery address after entering.

Data expansion: On May 2003 10, Taobao was established, which was invested and founded by Alibaba Group. 5438+ 10 month, the third-party payment tool "AliPay" was launched, and the "secured transaction mode" made consumers trust the transactions on Taobao. The total turnover in 2003 was 34 million yuan.

Related Q&A: Do I have to bear the freight for returning goods for seven days without reason? There is no reason to return goods for seven days, which is a right that Taobao gives buyers. There are several situations to bear the return freight.

1. I bought it by mistake, but I don't want it. The buyer pays and the seller delivers, but considering that this product is not practical, you can buy it or not, so I want to return it for a refund. The buyer can refuse the visa, and the postage is borne by the seller.

The buyer made a mistake and just didn't want it. The seller delivered the goods, the buyer received the goods, and the buyer wanted to return them. Under normal circumstances, the buyer pays the postage, but some sellers take the initiative to bear the postage.

3. The product sold by the seller is unqualified and has quality problems or the description is inconsistent with the real thing. The buyer asked for a refund. This postage should be borne by the seller.

The buyer doesn't want it, but wants to return it. If the seller buys freight insurance, the buyer can negotiate with the seller and the seller will bear the postage. Generally, sellers will agree to pay the freight themselves.