How to check the balance of family phone bills

The inquiry method of family phone bill balance is as follows:

1, through SMS query, you can query your phone bill balance by sending a short message on your mobile phone;

2. Inquire through the operator's APP, download and install the operator's APP, open the APP, log in to the account, and inquire about the phone bill balance on the "Account Balance" or "Phone Bill Balance" page;

3. Through the third-party inquiry platform, you can use the "phone bill inquiry" APP or the "1 18" website.

Can I get a refund for the wrong phone charges? Details are as follows:

1. Mediation and negotiation between the two parties: If you find that the phone bill is wrongly charged, you must contact the other party in time and discuss with the other party to see if the other party is willing to return the phone bill. If the other party doesn't reply or disagree, in this case, you must keep calm and contact the operator's customer service in time. After registration, customer service will help communicate with the other party.

The operator handles the transfer of telephone charges. For some special cases, such as the amount of wrong charge is too large, and the other party is unwilling to return it in the form of recharge, the telephone charges recharged through official website or the front desk of the business hall can be adjusted in real time with the consent of the other party and the permission of the system, that is, the wrong charge can be transferred from the other party's account to the account designated by the recharger, but this situation is generally limited to users in the province, excluding users outside the province, and only within a certain period of time and with sufficient balance in the other party's account.

3. The prosecution requires the other party to return the money and telephone charges received by the other party, regardless of the amount, which is regarded as unjust enrichment. If the two parties fail to negotiate, or fail to negotiate, the party who charges the wrong phone bill can sue the court for unjust enrichment and safeguard its legitimate rights and interests. Although legally speaking, the beneficiary user has the obligation to return, in practice, it is very difficult to operate. Because usually this situation only knows the mobile phone number of the beneficiary user, it is impossible to know his personal information. In this case, the operator's customer service staff said that based on the protection of customer privacy, unless the public security organs are involved in the investigation, the personal identity of the beneficiary users cannot be disclosed. However, the police said that the law protects citizens' right to privacy, and even the police cannot obtain citizens' information at will. Lawyers can't represent similar cases because they can't get the identity of the beneficiary users.

To sum up, under normal circumstances, the phone bill is non-refundable. If the amount is large and it is a special case, you can apply for account cancellation, so you can refund the phone bill. Therefore, it is not recommended to refund the phone bill unless necessary, because it is very difficult to close the account.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 9

Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.