What if the driver doesn't pay?

There are several ways to deal with the driver's failure to pay:

1. If the passenger forgets to pay, he can call the passenger to remind him to pay and explain the harm of refusal to pay. In this case, the average passenger will take the initiative to pay when he thinks about it.

2. If passengers still refuse to pay after being reminded, they can complain to Didi and ask Didi to assist in dunning or pay in advance. For small orders, Didi platform will pay first soon, and for large orders, it is necessary to review the authenticity.

3. If the platform refuses any advance payment after the complaint, it can provide real evidence of the itinerary and appeal for advance payment again. Credentials include driving recorder video, telephone or SMS records with passengers, and navigation records. After submitting real evidence, Didi will generally pay in advance after the review is confirmed.

4. Seek media pressure to force the platform to pay when the platform can't collect the money and still refuses to pay in advance for various reasons.

Therefore, before providing the driving service, both parties should make it clear who is responsible for the custody of the property in the car, and should stipulate in the contract or agreement that disputes can be implemented according to regulations. If there is no contract or agreement between the two parties, it is difficult to determine the subject of responsibility.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 579

If one party fails to pay the price, remuneration, rent and interest, or fails to perform other monetary debts, the other party may demand payment.

Article 580

If one party fails to perform the non-monetary debt or the performance of the non-monetary debt is not in conformity with the agreement, the other party may request performance, except for one of the following circumstances: (1) it cannot be performed legally or in fact; (2) The subject matter of the debt is not suitable for compulsory performance or the cost of performance is too high; (3) The creditor fails to request performance within a reasonable time limit. In case of one of the exceptional circumstances specified in the preceding paragraph, the purpose of the contract cannot be achieved, the people's court or arbitration institution may, at the request of the parties, terminate the rights and obligations of the contract, but it does not affect the liability for breach of contract.