Liaoning TV Station Xinbei SMS Contact Information

Ask Liaoning TV station for help. I am a resident of Building 3, East Asia International, Hunnan, Shenyang. The temperature at home has changed from 1 degree to about1degree now. I went to 1 to find out whether the heating unit needs urgent repair. No.2 called to ask if it was urgent repair. Others say it will take 10 more days to fix it. What is the reason? When can I heat it up? Ask Xinbei for help. thank you