Does the bank have manual service for the Spring Festival?

During the Spring Festival, the bank has manual service. During the Spring Festival, some banks go to work, such as Industrial and Commercial Bank of China, China Construction Bank and China Bank. Usually, these banks will rest during the Spring Festival. If users need to handle related business, they can call the customer service hotline of the relevant bank in advance, enter the manual service and consult the business hours of the outlets. In addition, users can also handle related business through the bank's online banking, mobile banking and official WeChat account.

Advantages of manual service

Manual customer service is familiar with the rules of e-commerce platform and has a clear understanding of rules such as violations and high-voltage lines. When answering customers' questions, the language expression is more flexible and efficient, because the manual customer service fully understands the store information, including product information and activity content, and can correctly explain and accurately describe all relevant contents when customers ask questions. Manual customer service can record and follow up customer information in time, such as issuing invoices, whether there are gifts, courier companies, delivery time, etc.