How to gently remind Taobao buyers to confirm receipt and praise?

Hello, our transaction has been successful. I hope you can confirm and praise it, so that we can have sufficient funds to improve the quality and service of the store and let you have more surprises and better shopping experience next time.

Hello, are you satisfied with the baby you received? If you are satisfied, please confirm the receipt in Taobao's "My Bought Baby" and give us a favorable comment.

Hello, the baby you bought in our store has arrived. Please confirm the receipt and give us an evaluation in Taobao's "My Bought Baby" at your convenience. Thanks for your love and support. I wish you a happy XXXX and welcome you to come again next time.

What should I do if I don't get the buyer's praise after receiving the money?

After the transaction is successful, the buyer's money will be automatically transferred to the seller's account. At this time, the seller needs to make an evaluation for the buyer. After the seller gives a favorable comment to the buyer, if the buyer still fails to reply within 15 days, the system will automatically give a favorable comment.

Please note: the premise is that the seller must give the buyer an evaluation, otherwise the system will not automatically give the seller a favorable comment.

Many sellers don't understand this process. As long as the buyers don't confirm, they frantically call the buyers to harass them, which eventually leads to many bad reviews. So don't blindly collect.

Let's first analyze the reasons for not confirming in time. Generally speaking, there are the following possibilities:

Busy with things after receiving the goods, busy with forgetting (forgetting type).

There are indeed things (business trips and the like) after receiving the goods, and it is not possible to confirm them immediately (unavailable type).

After receiving the goods, try to see the effect of the goods first, and then confirm when you are satisfied (after you are satisfied).

I didn't enjoy the discount/discount when I bought something, and I was unbalanced and didn't confirm it (unbalanced type).

The delivery was slow or the top-up was not filled, and the buyer did confiscate the goods (third-party type).

The most common thing is that buyers don't click on receiving goods after receiving them. Although the goods have been received, the buyer thinks that the transaction has ended, the money has been given, the goods have been taken, and they have never been online since then. No matter what type you buy.

According to the above analysis, within 7 days after the buyer receives the goods, if there is a problem with the goods, the buyer will naturally go to Taobao to find the seller's theory. If Taobao doesn't say that the goods have been received, it's just not confirmed. This situation is the most likely, so 7 days is enough to determine what kind of situation it is. Taboo: Buyers will collect the money immediately after receiving the goods, which will make people very disgusted. Generally, after 7 days, you will politely ask the physical class.

Customers who have received the goods for 7 days, you can contact them and ask for payment as politely as possible.

First, let the buyer confirm the payment through Wangwang or SMS euphemistic reminder. Forgotten and partially unavailable types are generally confirmed soon.

Second, help you send a reminder notice through Taobao customer service, so that Taobao buyers can pay you as soon as possible.

If you are satisfied with the post-type, imbalance and third-party buyers, you will also ask for communication through your reminder. Where there is communication, there are solutions. Remember to make money harmoniously.

Third, we can't get in touch in any way. Send a message, send a text message, make a phone call, there is no reply, and there is no payment, so we can only wait for the system to pay automatically.