As for the issue of returning or exchanging items purchased on JD.com, please ask an expert for an answer! !

When encountering this situation, the first thing to do is to find customer service and ask them how to exchange.

Jingdong Mall allows returns and exchanges, but there are two situations:

1. If the product is submitted for repair or exchange due to quality problems, attach relevant certificates or photo materials. After JD.com after-sales service receives the process and agrees, you can send the product back to after-sales service, or let JD.com Express pick up the goods ( Where there is JD Express and it is within the service range of JD Express), then just wait to receive the goods. The overall process is relatively smooth, but it takes a little longer

2. If the product has incorrect information or is of poor quality, you can submit a return or exchange application within seven days and it does not affect sales. , you have to pay the shipping fee yourself.

The above is for reference only. The most important thing is to contact customer service for details.

I hope it can help you~