What if the hotel forgets to send a message to the guests?

If the hotel forgets to send a message to the guests, it can take measures such as apology, providing necessary information and compensation.

B&B forgot to send a message to the guest, so it is necessary to send a message or email to the guest to express the apology for the negligence; Provide any important information that the guest may need in the apology letter, such as check-in time, address, check-in instructions, etc. To ensure that guests can check in smoothly and get the services they need; Provide some compensation to guests, such as free room upgrade, special service or discount, to make up for the inconvenience and unhappiness caused by negligence.