I have an express parcel sent to the collection point, and I can only pick it up with the pick-up code, but the logistics information shows that I have signed it, but I didn't send a text message.

The courier forgot, and the courier actually signed for it. This is the signature of the courier or point of sale. At this time, you should call the courier or the sales point to confirm, so as not to lose the courier. This is called fake receipt, which is prohibited by major express delivery companies.

If the logistics status of the courier shows the receipt, but there is no news of the courier, it is usually the courier who helps to sign.

Because some couriers have their own signatures before signing, in order to avoid trouble, couriers will automatically sign for express delivery for customers. The text message received by the courier the next day will be sent to the customer's mobile phone.

Express delivery of extended information may be signed by others (such as post office, collection point, doorman, property, company front desk, colleagues or family).

If you can't find the courier, you can click "Logistics Complaint" in the upper right corner of my order-logistics details page and select the corresponding reason to initiate a complaint. The logistics company will handle it within 48 hours, please wait patiently. Some courier companies have not opened the complaint entrance, please consult the merchant or courier company. If you haven't received the goods, please apply for a refund in time.

Tips: You have 10 days (express delivery 10 days, surface mail 30 days) to confirm whether you have received the goods. Please pay attention to the timeout to avoid the system automatically paying the seller.

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Taobao-Logistics shows that the goods have been signed for, but I haven't received the goods yet. What should I do?