How do you want to cancel your flight?

Pay attention to the first flight of the target flight: the same plane travels to and from multiple cities in one day, and you can check the flight status of the first flight of your planned flight through Ctrip, Fei Changzhun and other inquiry channels.

Take the following figure as an example. CA 15 16 is from Shanghai to Beijing, and its predecessor flight CA 15 15 is from Beijing to Shanghai. If the previous flight is cancelled, so will your own flight, because the plane can't fly to pick you up. If the previous flight is delayed for several hours, it may be cancelled. If the previous flight has already taken off, then your own flight is more likely to fly.

At this time, let's see if the flight we plan to change belongs to the situation that there is a high probability that we can't fly. If it's possible that we can't fly, let's see if we can switch to high-speed rail and other means of transportation. At this time, we will refund the ticket (jump directly to article 3). If there is no suitable high-speed train to take, you can only try to change the flight on the same day first.

Change visa

Online mode: try to change the ticket through the ticket purchase channel.

Offline mode: If people are at the airport, they can change their tickets directly at the ticket window of the terminal. You can ask the staff who provide consulting services at the airport where the airline window is. Generally, when you go to the ticket window, you can see a bunch of people waiting in line like you to deal with the cancellation of flights.

One advantage of asking airlines to change flights for you is that there is no extra charge for changing flights cancelled for non-personal reasons, so you can change any flights at will.

If you can only change your flight for the next day, you can ask for accommodation. See article 4.

return a ticket

Try to refund the ticket by canceling the ticket purchase, or go to the ticket window at the airport.

The airline customer service can't get through, and the ticketing app can't operate. What should I do if there is a long queue at the airport window? It doesn't matter, the ticket is valid for one year, and the cancellation of the flight due to non-personal reasons such as weather can be fully refunded. As long as the refund is handled within one year, there is no need to rush to refund the ticket today.

However, a flight cancellation certificate is required to keep it for refund or official reimbursement. You can check whether the notification message sent to you gives a link to issue an electronic certificate, or you can issue a paper certificate at the check-in counter.

If you need to catch the train, hurry to catch the train.

4. Ask airlines to provide accommodation, transportation expenses and compensation.

If you need to spend the night at the departure point, you can ask the airline to provide accommodation. Some airlines will say, "Cancel due to the weather, we don't provide accommodation". Don't worry, the airline will budget for this situation. The attitude of the staff is to save a little money. It would be great if I could send you away easily. If you are in trouble, they would rather spend money to eliminate the disaster. If the staff doesn't handle it, tell them that you intend to file a complaint and skip to step 5.

So as long as you insist on providing accommodation and tell them how many things you have delayed because of the cancellation of the flight, they will agree in the end.

Transportation expenses: Generally, it will be arranged in an express hotel near the airport. If the airline arranges bus transportation, there will be no problem. If you need to take a taxi back and forth by yourself, ask the airline to be responsible for this transportation fee.

Dining and late check-out: If you change your flight to the next afternoon or evening, you can ask the airline to let the hotel provide lunch and late check-out. Whether this mainly depends on the attitude of airlines. I want to thank the HNA staff at Shanghai Hongqiao Airport. They handled a flight cancellation before, which was quite considerate.

Compensation: No compensation will be paid if the flight is cancelled due to weather. Because other airlines should have compensation. I'm not sure about this, so I dare not talk nonsense.

The most important thing: before leaving the airport, leave a phone number, and you can contact their staff for follow-up consultation and contact! !

Flight Delay or Cancellation of Accommodation Service-Consumer Affairs Center of Civil Aviation Administration of China (caacca.org.cn)

5. If the airline is irresponsible? Complain to the Civil Aviation Administration

Tel: 12326 (during normal working hours only)

Or complain on the website: civil aviation service quality supervision (12326.cn)

You need to fill in the following information, and CAAC and airlines will continue to follow up the progress. The relevant staff will also call to apologize and make relevant handling.