I don't know why my telecom mobile phone card can't get through, and others can't get in, so I can receive short messages and surf the Internet. What happened? Consult a master.

Dear users, hello! Thank you for your support to Telecom!

The mobile phone has a signal but can't be used normally (can't make a call or be called), and analyze the reasons;

1, the prompt tone is: "The number you dialed does not exist", and the other party's number is incorrect or down, which has nothing to do with your local network.

2. The prompt tone is: long beep twice, and then short beep (busy tone) all the time. This situation is caused by the other party and has nothing to do with your network;

3. If the prompt tone is "User can't connect", it may be that the other party is not on the network or the power off is abnormal.

The prompt tone is: a short beep indicates that the other party is busy. Please redial later.

5. Set a blacklist on the mobile phone terminal, so that a certain number cannot call in, and other numbers call in normally. I suggest you modify the settings of your mobile phone. If it can't be operated, I suggest you go to the mobile phone after-sales point to handle it.

6. Call forwarding is set and cannot be called. I suggest you cancel the call forwarding settings.

7. Do Not Disturb service is enabled (caller: normal. The called party prompts: "Hello, the subscriber you dialed is power off"). I suggest you cancel the Do Not Disturb function in the telecom business hall.

8. To apply for cordless service in Tong Ling, I suggest you go to the business hall to accept this service again.

9. The terminal or UIM card cannot work normally.

10. The old terminal is not compatible with the large-capacity UIM card. After the old mobile phone terminal is replaced with a new card, the signal is weak or unable to answer the phone, and the connection rate is very small; It is recommended to replace the mobile phone or small-capacity UIM card.

1 1, just connected to the network. If it can't be used, it is recommended to boot it and try again. If it still can't be used normally, it is recommended that you bring a valid certificate to the business hall to change the card.

12, normal calls can be made with the landline and mobile phone, but normal calls cannot be made with the mobile and Unicom numbers. I suggest you call 10000 to call the police.

When the mobile phone has a signal but can't be used normally (can't talk or be called), please do the following pretreatment:

1, on-off test;

2, change the machine and change the card test;

3. Cancel setting call forwarding;

4. Cancel the blacklist set on the mobile phone terminal;

Please call again later.

If it is still unresolved after the above processing, you can declare the fault in the following ways:

1. Log in to the online business hall of Hubei Telecom (hb. 189.cn), and fill in your mobile phone number, fault phenomena and effective contact information on the "Complaints and Troubleshooting" page under the "Help and Support" column to report the fault;

2. To China Telecom QQ Customer Service (QQNo). 8000 10000) by computer or mobile phone;

3. Call 10000 directly to report the fault;

4. Carry valid certificates, mobile phone terminals and UIM cards to the telecom business hall for terminal detection.

At present, there is a 30% discount on the purchase of 5 17 telecom network hall. Please visit Hubei Online Business Office of China Telecom for details. /More questions can be found in Hubei 10000! /index.jsp