What is the query code of 12345?

12345 is not an inquiry code, but generally refers to 12345 government service convenience hotline.

Refers to the public service platform built by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

12345 complaint process

After the citizens call 12345, they will record the complaints and the places where the problems occur and send them to the market supervision bureaus of various districts or cities in the form of work orders. After receiving the transfer form, each market supervision bureau will arrange to go to the corresponding industrial and commercial office according to the place of occurrence.

After mediation or punishment, the industrial and commercial office will reply to the market supervisors and the public. If the public cannot call, they will reply to the public in three different time periods on the same day. After receiving the reply from the Industrial and Commercial Office, the Market Supervision Administration will handle the incident on the platform and reply the final processing result to 12345.

12345 After receiving the handling information, contact the public again to see if the problem has been solved and whether the department has replied. If the problem has been solved and the public is satisfied with the process of solving the problem, the complaint will be finally solved.

If the citizens say that they have not handled it, they will issue it again in the form of a new order. If the market supervision has really dealt with this problem, and the situation reflected by the citizens is beyond the scope of acceptance or unreasonable demands (such as unreasonable compensation or other unreasonable additional demands), relevant materials and handling procedures can be fed back to the 12345 platform for communication. It is confirmed that the problems within your responsibility have been solved and the dust can be settled.

If the public reflects that the problem has not been properly solved, the processing cycle of repeated orders will be shortened. If the repeated orders are not resolved again, the supervision mechanism will be started. However, most of the problems handled by market supervision, or 99%, have been properly adjusted and solved. I suggest you directly call your location 12345 to reflect. The time limit for processing varies from place to place, but generally there will be a reply within 5 working days, provided that you can disclose your phone number to the department.