A restaurant in Jinan closed its store, and its 800 membership card balance was only refunded 300! What's going on?

When a restaurant closes, does the merchant have the final say on how much of the membership card balance should be refunded?

Nowadays, merchants are doing all kinds of marketing activities, such as recharging to get luxury gifts, recharging as much as you want, etc. There are also endless promotional activities like this, which make consumers feel real at first glance. It is very cost-effective, and this promotion model can indeed attract many consumers to purchase in advance. However, a restaurant was closed recently. There was a balance of 800 yuan in a customer's membership card, but the merchant only refunded 300 yuan. Is it closed? Does the merchant have the final say on how much to refund? Let’s find out what happened!

The incident happened in Jinan. There was a restaurant in a shopping mall that operated Teppanyaki. During the opening period, the recharge was also very strong. If you recharge 1,000 yuan, you will get 500 yuan as a gift. Customers who like to eat Teppanyaki because it is close to home think it is a good deal and very convenient, so they choose to top up. However, recently, when a member went to the store to make a purchase, he found that the store had closed at some point. So, after several twists and turns, the member contacted the store and said that he still had a balance in his membership card and requested a full refund.

As a result, the person in charge of the merchant said that there was 800 yuan left in the member's card, but they could only refund 300 yuan to the customer. The reason was that when the membership card was originally recharged, the member's card was recharged with 1,000 yuan and received 500 yuan as a gift. The merchant believes that the 500 yuan they gave away cannot be refunded. Of course, members cannot accept this statement. If it means this, what is the point of recharging 1,000 yuan in advance? Now I can only get a refund of 300 yuan, so I might as well have gone to the store directly and not enjoyed any discount at all?

In desperation, the member approached the media and hoped that the media would help adjust and get his 800 yuan back. However, when the media contacted the merchant, the merchant only stated that they would only communicate directly with members regarding the refund amount and refused to be interviewed. Isn't it obvious that he knows that he has no reason to dare to be interviewed by reporters? Moreover, the member said that the merchant did not send any text messages to inform members before closing the store. I think this behavior of the merchant is dishonest. If you open a branch in the future, who will dare to go there? This kind of behavior is like a wolf with empty hands. According to the normal business model, members should enjoy more discounts than other consumers and know more merchant information in advance, but members of this merchant can fully enjoy this membership service.

Relevant professional lawyers also said that when members recharge, the members and the store have actually reached some kind of agreement. Then if the store is closed due to the merchant’s reasons, a full refund will be refused. The merchant’s This is wrong.